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@book{Egan_2014, address={[Pacific Grove, CA]}, edition={Tenth edition, International edition}, title={The skilled helper: a problem-management and opportunity-development approach to helping}, publisher={Brooks/Cole, Cengage Learning}, author={Egan, Gerard}, year={2014} }
@article{Epstein_Franks_Fiscella_Shields_Meldrum_Kravitz_Duberstein_2005, title={Measuring patient-centered communication in Patient–Physician consultations: Theoretical and practical issues}, volume={61}, DOI={10.1016/j.socscimed.2005.02.001}, number={7}, journal={Social Science & Medicine}, author={Epstein, Ronald M. and Franks, Peter and Fiscella, Kevin and Shields, Cleveland G. and Meldrum, Sean C. and Kravitz, Richard L. and Duberstein, Paul R.}, year={2005}, pages={1516–1528} }
@inbook{Lloyd_Bor_Blache_Eleftheriadou_2009, address={Edinburgh}, edition={3rd ed}, title={Communication with a patient’s family [In] Communication skills for medicine}, booktitle={Communication skills for medicine}, publisher={Churchill Livingstone}, author={Lloyd, Margaret and Bor, Robert and Blache, Geraldine and Eleftheriadou, Zack}, year={2009} }
@book{Miller_Rollnick_2013, address={New York}, edition={3rd ed}, title={Motivational interviewing: helping people change}, volume={Applications of motivational interviewing}, publisher={Guilford Press}, author={Miller, William R. and Rollnick, Stephen}, year={2013} }
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@inbook{Prochaska_DiClemente_1986, address={Plenum}, title={Toward a comprehensive model of change - Chapter}, booktitle={Treating addictive behaviors: processes of change}, publisher={New York}, author={Prochaska, J and DiClemente, C}, year={1986} }
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@misc{Medical records - England factsheets - MPS UK }
@misc{An MPS essential guide to Medical Records, url={http://www.medicalprotection.org/uk/advice-booklets/an-mps-essential-guide-to-medical-records} }
@misc{Copying letters to patients: good practice guidelines, url={http://webarchive.nationalarchives.gov.uk/+/www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_4007561} }
@misc{Tips for producing better letters | NHS Brand Guidelines }
@misc{NHS Identity Guidelines }
@misc{‘Fat shaming’ doesn’t encourage weight loss, url={http://www.ucl.ac.uk/news/news-articles/0914/110914-Fat-shaming-does-not-encourage-weight-loss} }
@misc{NHS health videos }
@misc{Healthcare for all: report of the independent inquiry into access to healthcare for people with learning disabilities, url={http://webarchive.nationalarchives.gov.uk/20130107105354/http:/www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_099255} }
@misc{Equality and Human Rights Commission, url={http://www.equalityhumanrights.com/} }
@misc{Disability Rights UK, url={http://disabilityrightsuk.org/} }
@misc{NHS Choices: Living with disability, url={http://www.nhs.uk/livewell/disability/Pages/Disabilityhome.aspx} }
@misc{NSF for long-term conditions - NHS Choices, url={http://webarchive.nationalarchives.gov.uk/+/www.nhs.uk/NHSEngland/NSF/Pages/Longtermconditions.aspx} }
@misc{Long-term conditions video wall - NHS Choices, url={http://webarchive.nationalarchives.gov.uk/+/www.nhs.uk/Tools/Pages/longtermwall.aspx} }