An MPS essential guide to Medical Records. (n.d.). http://www.medicalprotection.org/uk/advice-booklets/an-mps-essential-guide-to-medical-records
Brock, D. W. (2002). Fairness and Health. In Summary measures of population health: concepts, ethics, measurement and applications (pp. 717–726). World Health Organization. https://ebookcentral.proquest.com/lib/UCL/detail.action?docID=284707
Copying letters to patients: good practice guidelines. (n.d.). http://webarchive.nationalarchives.gov.uk/+/www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_4007561
Disability Rights UK. (n.d.). http://disabilityrightsuk.org/
Egan, G. (2014). The skilled helper: a problem-management and opportunity-development approach to helping (Tenth edition, International edition). Brooks/Cole, Cengage Learning.
Epstein, R. M., Franks, P., Fiscella, K., Shields, C. G., Meldrum, S. C., Kravitz, R. L., & Duberstein, P. R. (2005). Measuring patient-centered communication in Patient–Physician consultations: Theoretical and practical issues. Social Science & Medicine, 61(7), 1516–1528. https://doi.org/10.1016/j.socscimed.2005.02.001
Equality and Human Rights Commission. (n.d.). http://www.equalityhumanrights.com/
‘Fat shaming’ doesn’t encourage weight loss. (n.d.). http://www.ucl.ac.uk/news/news-articles/0914/110914-Fat-shaming-does-not-encourage-weight-loss
Healthcare for all: report of the independent inquiry into access to healthcare for people with learning disabilities. (n.d.). http://webarchive.nationalarchives.gov.uk/20130107105354/http:/www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_099255
Lloyd, M., Bor, R., Blache, G., & Eleftheriadou, Z. (2009). Communication with a patient’s family [In] Communication skills for medicine. In Communication skills for medicine (3rd ed). Churchill Livingstone.
Long-term conditions video wall - NHS Choices. (n.d.). http://webarchive.nationalarchives.gov.uk/+/www.nhs.uk/Tools/Pages/longtermwall.aspx
Medical records - England factsheets - MPS UK. (n.d.).
Miller, W. R., & Rollnick, S. (2013). Motivational interviewing: helping people change: Vol. Applications of motivational interviewing (3rd ed). Guilford Press.
NHS Choices: Living with disability. (n.d.). http://www.nhs.uk/livewell/disability/Pages/Disabilityhome.aspx
NHS health videos. (n.d.).
NHS Identity Guidelines. (n.d.).
NSF for long-term conditions - NHS Choices. (n.d.). http://webarchive.nationalarchives.gov.uk/+/www.nhs.uk/NHSEngland/NSF/Pages/Longtermconditions.aspx
Petrie, K., & Reynolds, L. (2007). Coping with chronic illness [In] Cambridge handbook of psychology, health, and medicine. In Cambridge handbook of psychology, health, and medicine (2nd ed, pp. 46–49). Cambridge University Press. https://www.dawsonera.com/abstract/9780511301742
Prochaska, J., & DiClemente, C. (1986). Toward a comprehensive model of change - Chapter. In Treating addictive behaviors: processes of change. New York.
Sontag, Susan. (1991). Illness as metaphor: and, AIDS and its metaphors. Penguin.
Sutcliffe et al., K. (n.d.). Communication failures: An insidious contributor to medical mishaps. Academic Medicine, 79, 186–194. https://doi.org/10.1097/00001888-200402000-00019
Tips for producing better letters | NHS Brand Guidelines. (n.d.).