‘An MPS Essential Guide to Medical Records’. N.p., n.d. Web. <http://www.medicalprotection.org/uk/advice-booklets/an-mps-essential-guide-to-medical-records>.
Brock, Dan W. ‘Fairness and Health’. Summary Measures of Population Health: Concepts, Ethics, Measurement and Applications. Geneva: World Health Organization, 2002. 717–726. Web. <https://ebookcentral.proquest.com/lib/UCL/detail.action?docID=284707>.
‘Copying Letters to Patients: Good Practice Guidelines’. N.p., n.d. Web. <http://webarchive.nationalarchives.gov.uk/+/www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_4007561>.
‘Disability Rights UK’. N.p., n.d. Web. <http://disabilityrightsuk.org/>.
Egan, Gerard. The Skilled Helper: A Problem-Management and Opportunity-Development Approach to Helping. Tenth edition, International edition. [Pacific Grove, CA]: Brooks/Cole, Cengage Learning, 2014. Print.
Epstein, Ronald M. et al. ‘Measuring Patient-Centered Communication in Patient–Physician Consultations: Theoretical and Practical Issues’. Social Science & Medicine 61.7 (2005): 1516–1528. Web.
‘Equality and Human Rights Commission’. N.p., n.d. Web. <http://www.equalityhumanrights.com/>.
‘“Fat Shaming” Doesn’t Encourage Weight Loss’. N.p., n.d. Web. <http://www.ucl.ac.uk/news/news-articles/0914/110914-Fat-shaming-does-not-encourage-weight-loss>.
‘Healthcare for All: Report of the Independent Inquiry into Access to Healthcare for People with Learning Disabilities’. N.p., n.d. Web. <http://webarchive.nationalarchives.gov.uk/20130107105354/http:/www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_099255>.
Lloyd, Margaret et al. ‘Communication with a Patient’s Family [In] Communication Skills for Medicine’. Communication Skills for Medicine. 3rd ed. Edinburgh: Churchill Livingstone, 2009. Print.
‘Long-Term Conditions Video Wall - NHS Choices’. N.p., n.d. Web. <http://webarchive.nationalarchives.gov.uk/+/www.nhs.uk/Tools/Pages/longtermwall.aspx>.
‘Medical Records - England Factsheets - MPS UK’. N.p., n.d. Print.
Miller, William R., and Stephen Rollnick. Motivational Interviewing: Helping People Change. 3rd ed. Applications of motivational interviewing. New York: Guilford Press, 2013. Print.
‘NHS Choices: Living with Disability’. N.p., n.d. Web. <http://www.nhs.uk/livewell/disability/Pages/Disabilityhome.aspx>.
‘NHS Health Videos’. N.p., n.d. Print.
‘NHS Identity Guidelines’. N.p., n.d. Print.
‘NSF for Long-Term Conditions - NHS Choices’. N.p., n.d. Web. <http://webarchive.nationalarchives.gov.uk/+/www.nhs.uk/NHSEngland/NSF/Pages/Longtermconditions.aspx>.
Petrie, Keith, and Lisa Reynolds. ‘Coping with Chronic Illness [In] Cambridge Handbook of Psychology, Health, and Medicine’. Cambridge Handbook of Psychology, Health, and Medicine. 2nd ed. Cambridge: Cambridge University Press, 2007. 46–49. Web. <https://www.dawsonera.com/abstract/9780511301742>.
Prochaska, J, and C DiClemente. ‘Toward a Comprehensive Model of Change - Chapter’. Treating Addictive Behaviors: Processes of Change. Plenum: New York, 1986. Print.
Sontag, Susan. Illness as Metaphor: And, AIDS and Its Metaphors. London: Penguin, 1991. Print.
Sutcliffe et al., K. ‘Communication Failures: An Insidious Contributor to Medical Mishaps’. Academic Medicine 79 186–194. Web. <http://ovidsp.ovid.com.libproxy.ucl.ac.uk/ovidweb.cgi?T=JS&CSC=Y&NEWS=N&PAGE=fulltext&AN=00001888-200402000-00019&LSLINK=80&D=ovft>.
‘Tips for Producing Better Letters | NHS Brand Guidelines’. N.p., n.d. Print.
