‘AB and Others v Leeds Teaching Hospital NHS Trust and Another’ (2004) 77 <http://www.lexisnexis.com/uk/legal/docview/getDocForCuiReq?lni=4FNG-MXN0-TWW8-X01J&csi=280209&oc=00240&perma=true&elb=t>
Ali N, ‘A Decade of Clinical Negligence in Ophthalmology’ (2007) 7 BMC Ophthalmology
Asher E and others, ‘Defensive Medicine among Obstetricians and Gynecologists in Tertiary Hospitals’ (2013) 8 PLoS ONE
‘Bailey v Ministry of Defence and Another’ [2007] All England Reporter <http://www.lexisnexis.com/uk/legal/docview/getDocForCuiReq?lni=4R9H-64D0-TWP1-70VS&csi=274665&oc=00240&perma=true&elb=t>
Bismark MM, ‘Relationship between Complaints and Quality of Care in New Zealand: A Descriptive Analysis of Complainants and Non-Complainants Following Adverse Events’ (2006) 15 Quality and Safety in Health Care 17
Bismark MM and others, ‘Identification of Doctors at Risk of Recurrent Complaints: A National Study of Healthcare Complaints in Australia’ (2013) 22 BMJ Quality & Safety 532
Bjørkelo B, ‘Workplace Bullying after Whistleblowing: Future Research and Implications’ (2013) 28 Journal of Managerial Psychology 306
Blenkinsopp J and Snowden N, ‘What About Leadership? Comment on “Cultures of Silence and Cultures of Voice: The Role of Whistleblowing in Healthcare Organisations”’ (2015) 5 International Journal of Health Policy and Management 125
——, ‘What About Leadership? Comment on “Cultures of Silence and Cultures of Voice: The Role of Whistleblowing in Healthcare Organisations”’ (2015) 5 International Journal of Health Policy and Management 125
‘BOLAM v. FRIERN HOSPITAL MANAGEMENT COMMITTEE .’ (1957) 1 Weekly Law Reports (ICLR) <http://www.lexisnexis.com/uk/legal/docview/getDocForCuiReq?lni=5FJH-TCR1-F00Y-N14Y&csi=417192&oc=00240&perma=true&elb=t>
‘Bolam v Friern Hospital Management Committee’ (1957) 2 All England Law Reports <http://www.lexisnexis.com/uk/legal/docview/getDocForCuiReq?lni=4CRN-PP50-TWP1-60FY&csi=274668&oc=00240&perma=true&elb=t>
‘BOLITHO APPELLANT AND CITY AND HACKNEY HEALTH AUTHORITY RESPONDENTS’ [1997] ICLR: Appeal Cases <http://www.lexisnexis.com/uk/legal/docview/getDocForCuiReq?lni=4K4W-PD40-TXD8-600Y&csi=296986&oc=00240&perma=true&elb=t>
Bourne T and others, ‘The Impact of Complaints Procedures on the Welfare, Health and Clinical Practise of 7926 Doctors in the UK: A Cross-Sectional Survey’ (2015) 5 BMJ Open e006687
Brazier M and Miola J, ‘Bye-Bye Bolam: A Medical Litigation Revolution?’ (2000) 8 Medical Law Review 85
Brennan TA, ‘Incidence of Adverse Events and Negligence in Hospitalized Patients: Results of the Harvard Medical Practice Study I’ (2004) 13 Quality and Safety in Health Care 145
Burrows J, ‘Telling Tales and Saving Lives: Whistleblowing--The Role of Professional Colleagues in Protecting Patients from Dangerous Doctors’ (2001) 9 Medical Law Review 110
Chacko D, ‘Discussion Papers in Economic and Social History: Medical Liability Litigation: An Historical Look at the Causes for Its Growth in the United Kingdom’ <http://www.nuff.ox.ac.uk/economics/history/Paper77/77chacko.pdf>
Cheng YW and others, ‘Litigation in Obstetrics: Does Defensive Medicine Contribute to Increases in Cesarean Delivery?’ (2014) 27 The Journal of Maternal-Fetal & Neonatal Medicine 1668
‘Chester v Afshar’ (2004) 4 All England Law Reports <http://www.lexisnexis.com/uk/legal/docview/getDocForCuiReq?lni=4DS2-FHW0-TWP1-601T&csi=274668&oc=00240&perma=true&elb=t>
Chiu Y-C, ‘What Drives Patients to Sue Doctors? The Role of Cultural Factors in the Pursuit of Malpractice Claims in Taiwan’ (2010) 71 Social Science & Medicine 702
Cleary SR and Doyle KE, ‘Whistleblowing Need Not Occur If Internal Voices Are Heard: From Deaf Effect to Hearer Courage Comment on “Cultures of Silence and Cultures of Voice: The Role of Whistleblowing in Healthcare Organisations”’ (2015) 5 International Journal of Health Policy and Management 59
Clwyd A and Hart T, ‘A Review of the NHS Hospitals Complaints System Putting Patients Back in the Picture’ <https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/255615/NHS_complaints_accessible.pdf>
Cunningham W and Wilson H, ‘Republished Original Viewpoint: Complaints, Shame and Defensive Medicine’ (2011) 87 Postgraduate Medical Journal 837
——, ‘Republished Original Viewpoint: Complaints, Shame and Defensive Medicine’ (2011) 87 Postgraduate Medical Journal 837
‘Data on Written Complaints in the NHS 2014-15’ <http://www.hscic.gov.uk/catalogue/PUB18021/data-writ-comp-nhs-2014-2015-rep.pdf>
Durand M-A and others, ‘Can Shared Decision-Making Reduce Medical Malpractice Litigation? A Systematic Review’ (2015) 15 BMC Health Services Research
Fenn P and others, ‘The Epidemiology of Error: An Analysis of Databases of Clinical Negligence Litigation’ <https://www.researchgate.net/profile/Charles_Vincent3/publication/237252669_The_Epidemiology_of_Error_An_Analysis_of_Databases_of_Clinical_Negligence_Litigation/links/53f7bec00cf24ddba7db2591.pdf>
Francis R, Mid Staffordshire NHS Foundation Trust Public Inquiry (Great Britain), and Great Britain. Parliament. House of Commons, Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry: Executive Summary, vol HC (Stationery Office 2013) <http://webarchive.nationalarchives.gov.uk/20150407084003/http://www.midstaffspublicinquiry.com/sites/default/files/report/Executive%20summary.pdf>
Francis SR, ‘Report: Freedom to Speak Up Review’ <http://webarchive.nationalarchives.gov.uk/20150218150343/http://freedomtospeakup.org.uk/the-report/>
‘Freedom to Speak Up: An Independent Review into Creating an Open and Honest Reporting Culture in the NHS - Executive Summary’ <http://webarchive.nationalarchives.gov.uk/20150218150343/https://freedomtospeakup.org.uk/wp-content/uploads/2014/07/F2SU_Executive-summary.pdf>
Friele RD and others, ‘Comparing the Outcome of Two Different Procedures to Handle Complaints from a Patient’s Perspective’ (2013) 20 Journal of Forensic and Legal Medicine 290
Friele RD, Reitsma PM and de Jong JD, ‘Complaint Handling in Healthcare: Expectation Gaps between Physicians and the Public; Results of a Survey Study’ (2015) 8 BMC Research Notes
Goldsmith P and others, ‘Do Clinical Incidents, Complaints and Medicolegal Claims Overlap?’ (2015) 28 International Journal of Health Care Quality Assurance 864
‘Gouldsmith v Mid Staffordshire General Hospitals NHS Trust’ [2007] All England Reporter <http://www.lexisnexis.com/uk/legal/docview/getDocForCuiReq?lni=4SPK-6KK0-TWP1-71KH&csi=274665&oc=00240&perma=true&elb=t>
Greaves F and others, ‘Harnessing the Cloud of Patient Experience: Using Social Media to Detect Poor Quality Healthcare’ (2013) 22 BMJ Quality & Safety 251
‘Gregg v Scott’ (2002) 71 <http://www.lexisnexis.com/uk/legal/docview/getDocForCuiReq?lni=4FNG-MXN0-TWW8-X0FB&csi=280209&oc=00240&perma=true&elb=t>
Hamasaki T and Hagihara A, ‘Physicians’ Explanatory Behaviours and Legal Liability in Decided Medical Malpractice Litigation Cases in Japan’ (2011) 12 BMC Medical Ethics
——, ‘A Comparison of Medical Litigation Filed against Obstetrics and Gynecology, Internal Medicine, and Surgery Departments’ (2015) 16 BMC Medical Ethics
‘HOTSON RESPONDENT AND EAST BERKSHIRE AREA HEALTH AUTHORITY APPELLANTS’ [1987] ICLR: Appeal Cases <http://www.lexisnexis.com/uk/legal/docview/getDocForCuiReq?lni=4K4W-PD40-TXD8-60CB&csi=296986&oc=00240&perma=true&elb=t>
Jackson D and others, ‘Whistleblowing: An Integrative Literature Review of Data-Based Studies Involving Nurses’ (2014) 48 Contemporary Nurse 240
Jones A and Kelly D, ‘Whistle-Blowing and Workplace Culture in Older Peoples’ Care: Qualitative Insights from the Healthcare and Social Care Workforce’ (2014) 36 Sociology of Health & Illness 986
Kelly D and Jones A, ‘When Care Is Needed: The Role of Whistleblowing in Promoting Best Standards from an Individual and Organizational Perspective’ (2013) 14 Quality in Ageing and Older Adults 180
Kohanim S and others, ‘Unsolicited Patient Complaints in Ophthalmology’ (2016) 123 Ophthalmology 234
Kroening HL and others, ‘Patient Complaints as Predictors of Patient Safety Incidents’ 2 Patient Experience Journal 94 <http://pxjournal.org/journal/vol2/iss1/14>
Levinson W, ‘Physician-Patient Communication’ (1994) 272 JAMA
Lisa M. Reisch, ‘Medical Malpractice Concerns and Defensive Medicine’ (2015) 144 American Journal of Clinical Pathology 916
Mannion R and Davies HT, ‘Cultures of Silence and Cultures of Voice: The Role of Whistleblowing in Healthcare Organisations’ (2015) 4 International Journal of Health Policy and Management 503
Markides GA and Newman CM, ‘Medical Malpractice Claims in Relation to Colorectal Malignancy in the National Health Service’ (2014) 16 Colorectal Disease 48
Marsh H, Do No Harm: Stories of Life, Death and Brain Surgery (Phoenix 2014)
Marsh H, ‘Infarct’, Do no harm: stories of life, death and brain surgery (Phoenix 2014) <https://contentstore.cla.co.uk//secure/link?id=9bc12e07-8036-e711-80c9-005056af4099>
Mathew RG, Ferguson V and Hingorani M, ‘Clinical Negligence in Ophthalmology: Fifteen Years of National Health Service Litigation Authority Data’ (2013) 120 Ophthalmology 859
McCool WF and others, ‘Closed Claims Analysis of Medical Malpractice Lawsuits Involving Midwives: Lessons Learned Regarding Safe Practices and the Avoidance of Litigation’ (2015) 60 Journal of Midwifery & Women’s Health 437
Morgan JL and Vijh R, ‘Trends in Malpractice Litigation in Relation to the Delivery of Breast Care in the National Health Service’ (2013) 22 The Breast 964
Mulheron R, ‘TRUMPING BOLAM: A CRITICAL LEGAL ANALYSIS OF BOLITHO’S "GLOSS”’ (2010) 69 The Cambridge Law Journal 609
‘My Expectations for Raising Concerns and Complaints’ <http://www.ombudsman.org.uk/__data/assets/pdf_file/0007/28816/Vision_report.pdf>
Nash L, Tennant C and Walton M, ‘The Psychological Impact of Complaints and Negligence Suits on Doctors’ (2004) 12 Australasian Psychiatry 278
Ortashi O and others, ‘The Practice of Defensive Medicine among Hospital Doctors in the United Kingdom’ (2013) 14 BMC Medical Ethics
‘Patient Association Peer Review Panels: Good Practice Standards for NHS Complaints Handling’ <http://www.patients-association.org.uk/wp-content/uploads/2014/06/Good-Practice-standards-for-NHS-Complaints-HandlingSept-2013.pdf>
Pegalis SE and Bal BS, ‘Closed Medical Negligence Claims Can Drive Patient Safety and Reduce Litigation’ (2012) 470 Clinical Orthopaedics and Related Research® 1398
‘Penney and Others v East Kent Health Authority’ (1999) 55 <http://www.lexisnexis.com/uk/legal/docview/getDocForCuiReq?lni=4FNG-MXM0-TWW8-X0YN&csi=280209&oc=00240&perma=true&elb=t>
‘Principles of Good Complaint Handling’ <http://www.ombudsman.org.uk/__data/assets/pdf_file/0005/1040/0188-Principles-of-Good-Complaint-Handling-bookletweb.pdf>
Purushothaman HN, Wilson R and Michell MJ, ‘Medico-Legal Issues in Breast Imaging’ (2012) 67 Clinical Radiology 638
Raine JE, ‘An Analysis of Successful Litigation Claims in Children in England’ (2011) 96 Archives of Disease in Childhood 838
‘Raising Concerns at Work - Whistleblowing Guidance for Workers and Employers in Health and Social Care’ <http://wbhelpline.org.uk/wp-content/uploads/2014/04/Raising-Concerns-at-Work.pdf>
Reader TW, Gillespie A and Roberts J, ‘Patient Complaints in Healthcare Systems: A Systematic Review and Coding Taxonomy’ (2014) 23 BMJ Quality & Safety 678
Robertson JH and Thomson AM, ‘An Exploration of the Effects of Clinical Negligence Litigation on the Practice of Midwives in England: A Phenomenological Study’ (2016) 33 Midwifery 55
Roter D, ‘The Patient-Physician Relationship and Its Implications for Malpractice Litigation’ (2006) 9 Journal of Health Care Law and Policy 304 <http://digitalcommons.law.umaryland.edu/jhclp/vol9/iss2/7/>
Samanta A and others, ‘THE ROLE OF CLINICAL GUIDELINES IN MEDICAL NEGLIGENCE LITIGATION: A SHIFT FROM THE BOLAM STANDARD?’ (2006) 14 Medical Law Review 321
‘Speak up for a Healthy NHS: How to Implement and Review Whistleblowing Arrangements in Your Organisation’ <http://www.pcaw.org.uk/files/SpeakupNHS.pdf>
‘Ten Years of Maternity Claims - News Release’ <http://www.nhsla.com/safety/Documents/Ten%20Years%20of%20Maternity%20Claims%20-%20News%20Release%20-%20October%202012.pdf>
Vaughan J, ‘Gross Negligence Manslaughter and the Healthcare Professional’ (2016) 98 The Bulletin of the Royal College of Surgeons of England 60
Vincent C and others, ‘Learning from Litigation. The Role of Claims Analysis in Patient Safety’ (2006) 12 Journal of Evaluation in Clinical Practice 665
——, ‘Learning from Litigation: An Analysis of Claims for Clinical Negligence’ <http://www.birmingham.ac.uk/Documents/college-mds/haps/projects/cfhep/psrp/finalreports/PS006FinalReportVol2Walshe.pdf>
Vincent C, Phillips A and Young M, ‘Why Do People Sue Doctors? A Study of Patients and Relatives Taking Legal Action’ (1994) 343 The Lancet 1609
Wallace E and others, ‘The Epidemiology of Malpractice Claims in Primary Care: A Systematic Review’ (2013) 3 BMJ Open e002929
Wessel M and others, ‘The Tip of an Iceberg? A Cross-Sectional Study of the General Public’s Experiences of Reporting Healthcare Complaints in Stockholm, Sweden’ (2012) 2 BMJ Open e000489
White V, Nath A and Stansby G, ‘Litigation Claims Relating to Venous Thromboembolism in the NHS’ (2015) 30 Phlebology: The Journal of Venous Disease 389
‘Wilsher v Essex Area Health Authority’ (1988) 1 All England Law Reports <http://www.lexisnexis.com/uk/legal/docview/getDocForCuiReq?lni=4CSP-49F0-TWP1-60WD&csi=274668&oc=00240&perma=true&elb=t>
Wofford, Marcia M. MD, ‘Patient Complaints about Physician Behaviors: A Qualitative Study’ 79 Academic Medicine 134 <http://ovidsp.ovid.com/ovidweb.cgi?T=JS&CSC=Y&NEWS=N&PAGE=fulltext&AN00001888-200402000-00008&LSLINK=80&D=ovft>
