Abbott, Christine, Performance Measurement in Library and Information Services (London: Aslib, 1994), The Aslib know how series
Allan, Barbara, Project Management: Tools and Techniques for Today’s ILS Professional (London: Facet, 2004)
‘Alphabetical Summary of Terms’ (Jargonbuster) <http://www.jargonbusters.org.uk/alphabetical-summary-of-terms/>
Andreasen, Alan R., Kotler, Philip, and Kotler, Philip, Strategic Marketing for Nonprofit Organizations, 5th ed (Upper Saddle River, N.J.: Prentice Hall, 1995)
‘ARA Volunteering Awards - Case Studies’ <https://www.archives.org.uk/ara-archive-volunteering-award>
‘Archive Pace Setters - Project Case Studies’ <https://www.archives.org.uk/what-we-do/campaigns/archive-pace-setter-scheme/aps-pace-setters.html>
‘Archive Service Accreditation Guidance’ (The National Archives, 2013) <http://www.nationalarchives.gov.uk/documents/archives/archive-service-accreditation-guidance-june-2013-v2_.pdf>
‘Archive Service Accreditation Standard’ (The National Archives, 2013) <http://www.nationalarchives.gov.uk/documents/archives/archive-service-accreditation-standard-june-2013.pdf>
Armstrong, C. J. and Bebbington, Laurence W., Staying Legal: A Guide to Issues and Practice Affecting the Library, Information and Publishing Sectors, 2nd ed (London: Facet, 2004)
Armstrong, Michael, and Stephen Taylor, Armstrong’s Handbook of Human Resource Management Practice, Fifteen edition (London, England: Kogan Page, 2020) <https://ebookcentral.proquest.com/lib/ucl/detail.action?docID=5995878>
Assen, Marcel van, Berg, Gerben Van den, Pietersma, Paul, and Have, Steven ten, Key Management Models: What They Are and When to Use Them, 2nd ed (Harlow: Financial Times Prentice Hall, 2009)
Association of Records Managers and Administrators, Job Descriptions, 3rd ed (Prairie Village, KS: ARMA International, 1991), ARMA International guidelines
‘Awareness Kit: Canadian Council of Archives’ <http://www.cdncouncilarchives.ca/advocacy_kit.html>
Beardwell, Ian, Holden, Len, and Claydon, Tim, Human Resource Management: A Contemporary Approach, 4th ed (Harlow: FT Prentice Hall, 2004)
Bennett, Roger, Corporate Strategy and Business Planning (London: Pitman, 1995), The M. & E. handbook series
Black, Kirsten, Project Management for Library and Information Service Professionals (London: Aslib, 1996), Aslib know how guides
Blanchard, Kenneth H. and Johnson, Spencer, The One Minute Manager (London: Fontana/Collins, 1994)
Bluck, Robert, Team Management (London: Library Association Pub, 1996), Library training guides
Boddy, David, Essentials of Management: A Concise Introduction (Harlow: Pearson, 2012) <http://www.vlebooks.com/vleweb/product/openreader?id=UCL&isbn=9780273739326>
———, Management: An Introduction, 5th ed (Harlow: Financial Times Prentice Hall, 2011)
Booth, Andrew and Brice, Anne, Evidence-Based Practice for Information Professionals: A Handbook (London: Facet, 2004) <http://www.vlebooks.com/vleweb/product/openreader?id=UCL&isbn=9781856047852>
Bradsher, James Gregory, Managing Archives and Archival Institutions (Chicago: University of Chicago Press, 1989)
Bright, Jim and Earl, Joanne, Brilliant CV: What Employers Want to See and How to Say It, 3rd ed (Harlow: Prentice Hall Business, 2008)
Brophy, Peter, and Kate Coulling, Quality Management for Information and Library Managers (Aldershot, Hampshire: Aslib/Gower, 1996)
Brophy, Peter and Coulling, Kate, Quality Management for Information and Library Managers (Aldershot, Hampshire: Aslib/Gower, 1996)
Bryson, Jo, Managing Information Services: A Sustainable Approach, 3rd ed (Farnham: Ashgate, 2011)
———, Managing Information Services: An Integrated Approach (Aldershot: Gower, 1997)
Butcher, Helen, Meeting Managers’ Information Needs (London: Aslib, 1998), A managing information report
Cain, Susan, ‘RSA Shorts - The Power of Quiet’ (Royal Society for the encouragement of Arts, Manufactures and Commerce) <https://www.tes.com/teaching-resource/rsa-shorts-the-power-of-quiet-6339103>
Carpenter, Julie, Library Project Funding: A Guide to Planning and Writing Proposals (Oxford: Chandos, 2008), Chandos information professional series <https://www.sciencedirect.com/book/9781843343806/library-project-funding>
———, Project Management in Libraries, Archives and Museums: Working with Government and Other External Partners (Oxford: Chandos, 2011), Chandos information professional series <https://www.sciencedirect.com/book/9781843345664/project-management-in-libraries-archives-and-museums>
Clark, Lieselotte, and Dee Cook, ‘Short‐term Contracts: A Template for an Agreement’, Journal of the Society of Archivists, 19.2 (1998), 149–67 <https://doi.org/10.1080/00379819809514434>
———, ‘Short‐term Contracts: A Template for an Agreement’, Journal of the Society of Archivists, 19.2 (1998), 149–67 <https://doi.org/10.1080/00379819809514434>
Conerly, Keith, and Arvind Tripathi, ‘What Is Your Conflict Style? Understanding and Dealing With Your Conflict Style’, The Journal for Quality and Participation, 27.2 (2004), 16–20 <http://search.proquest.com/docview/219147248>
Consultants, Jura, ‘Bolton’s Museum, Library and Archive Services: An Economic Valuation’, 2005 <http://webarchive.nationalarchives.gov.uk/20120215211001/http:/research.mla.gov.uk/evidence/view-publication.php?pubid=423>
Coote, Helen and Batchelor, Bridget, How to Market Your Library Service Effectively, 2nd ed (London: Aslib, 1997), The Aslib know how series
Coplin, Dave, ‘RSA - RSA Animate - Re-Imagining Work’ <http://www.thersa.org/events/rsaanimate/animate/rsa-animate-re-imagining-work>
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Corrall, Sheila and Brewerton, Antony, The New Professional’s Handbook: Your Guide to Information Services Management (London: Library Association, 1999)
Coulson, Graham, Kathryn Ray, Ken Harrop, and Sandra Parker, ‘Securing Funding in the Local Government Bidding Culture: Are Records Sufficiently “Sexy” to Succeed?’, Records Management Journal, 11.2 (2001), 83–95 <https://doi.org/10.1108/EUM0000000007268>
Covey, Stephen R., The 7 Habits of Highly Effective People: Restoring the Character Ethic, New ed (London: Simon & Schuster, 1992)
Crymble, Adam, ‘An Analysis of Twitter and Facebook Use by the Archival Community’, Archivaria, 70 (2010), 125–51
‘Cultural Value Project - Arts & Humanities Research Council’ <https://ahrc.ukri.org/research/fundedthemesandprogrammes/culturalvalueproject/>
Dale, B. G., Wiele, Anthony van der, and Iwaarden, Jos van, Managing Quality, 5th ed (Malden, Mass: Blackwell, 2007)
Davies, Susan J., and Mary Ellis, ‘Employment Trends in the Archive Domain, 1993-2001’, Journal of the Society of Archivists, 24.1 (2003), 15–24 <https://doi.org/10.1080/0037981032000061000>
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De Sáez, Eileen Elliott, Marketing Concepts for Libraries and Information Services, 2nd ed (London: Facet Publishing, 2002)
Dearstyne, Bruce W., Leadership and Administration of Successful Archival Programs (Westport, CT: Greenwood Press, 2001), Greenwood library management collection
Dearstyne, Bruce W., Leadership and Administration of Successful Archival Programs (Westport, CT: Greenwood Press, 2001), Greenwood library management collection
Drucker, Peter F., ‘Managing Oneself’, Harvard Business Review, 77.2 (1999), 64–74 <http://web.b.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=1&sid=3cffb818-75a8-4e2d-abbe-0cf04398000a%40pdc-v-sessmgr02>
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‘Economic Impacts Toolkits for Archives, Libraries and Museums, Final Report ALMA UK’ (Archives, Libraries and Museums Alliance UK) <http://almauk.org/working-together/our_activity/economic-impacts/>
Ellis, Mary, and Anna Greening, ‘Archival Training in 2002: Between a Rock and a Hard Place?’, Journal of the Society of Archivists, 23.2 (2002), 197–207 <https://doi.org/10.1080/0037981022000006381>
Evans, G. Edward and Alire, Camila A., Management Basics for Information Professionals, 3rd ed (London: Facet Pub, 2013)
‘Explore Your Archive Toolkit | The National Archives’ <https://www.nationalarchives.gov.uk/documents/archives/explore-your-archive-toolkit.pdf>
Eyre, E. C. and Pettinger, Richard, Mastering Basic Management, 3rd ed (Basingstoke: Macmillan, 1999), Macmillan master series
Fayol, Henri and Storrs, Constance, General and Industrial Management (London: Pitman, 1971)
Field, Mike, Keller, Laurie S., and Open University, Project Management ([Milton Keynes]: Open University, 1998)
French, Ylva and Runyard, Sue, Marketing and Public Relations for Museums, Galleries, Cultural and Heritage Attractions (London: Routledge, 2011) <https://doi.org/10.4324/9780203813751>
‘Funding the Archives Sector’ (ICARUS - International Centre for Archives and Records Management Research / UCL) <http://www.ucl.ac.uk/dis/icarus/projects/fundingarchivesproject>
Gallacher, Cathryn A., Managing Change in Libraries and Information Services (London: Aslib, 1999), Know how guides
Gannon, Alice and Association of Records Managers and Administrators, The Information Manager’s Toolkit (Prairie Village, Kan: ARMA International, 1996)
Giesecke, Joan, and Beth McNeil, ‘Core Competencies and the Learning Organization’, Library Administration & Management, 13.3 (1999), 158–66 <http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=lls&AN=502825919&site=ehost-live&scope=site>
Hackman, Larry, ‘Love Is Not Enough: Advocacy, Influence and the Development of Archives’, Journal of the Society of Archivists, 33.1 (2012), 9–21 <https://doi.org/10.1080/00379816.2012.666116>
Hackman, Larry J., Many Happy Returns: Advocacy and the Development of Archives (Chicago: Society of American Archivists, 2011)
Handy, Charles B., Gods of Management, [3rd ed.] (London: Arrow, 2000)
———, The Age of Unreason, [2nd ed.] (London: Arrow Business Books, 1995)
Harley, Janette, ‘The Recruitment and Management of the Archivist in Business’, Business Archives, 67 (1994)
Harriman, Joy HP, Creating Your Library’s Business Plan: A How-to-Do-It Manual with Samples on CD-ROM (London: Facet, 2008)
Harrop, Ken, Graham Coulson, Kathryn Ray, and Sandra Parker, ‘Bidding for Records: Local Authority Archives and Competitive Funding’, Journal of the Society of Archivists, 23.1 (2002), 35–50 <https://doi.org/10.1080/00379810220120546>
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Heyliger, Sean, Juli McLoone, and Nikki Thomas, ‘Making Connections: A Survey of Special Collections’ Social Media Outreach’, The American Archivist, 76.2 (2013), 374–414 <https://doi.org/10.17723/aarc.76.2.t820u33100443q55>
Hodgson, Cynthia and Association of Records Managers and Administrators, Evaluating and Mitigating Records and Information Risks: An ARMA International Guideline (Overland Park, Kan: ARMA International, 2009)
Holden, John, ‘Capturing Cultural Value: How Culture Has Become a Tool of Government Policy’, 2004 <http://www.demos.co.uk/files/CapturingCulturalValue.pdf>
———, ‘Valuing Culture in the South East’, 2005 <https://www.demos.co.uk/files/Culturalvalueweb.pdf>
Horton, S., and J. Spence, ‘Scoping the Economic and Social Impact of Archives (MLA Report)’ (Aberystwyth: University of Wales, 2006) <http://webarchive.nationalarchives.gov.uk/20111013135435/http:/research.mla.gov.uk/evidence/view-publication.php?pubid=642>
Horton, Sarah, ‘Social Capital, Government Policy and Public Value: Implications for Archive Service Delivery’, Aslib Proceedings, 58.6 (2006), 502–12 <https://doi.org/10.1108/00012530610713588>
Hoy, Marian, ‘Relationships, Trust and Learning: Experiences of Emerging Professionals Working in Collecting Institutions’, Archival Science, 11.3–4 (2011), 391–408 <https://doi.org/10.1007/s10502-011-9158-x>
———, ‘Relationships, Trust and Learning: Experiences of Emerging Professionals Working in Collecting Institutions’, Archival Science, 11.3–4 (2011), 391–408 <https://doi.org/10.1007/s10502-011-9158-x>
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———, Developing Infrastructures for Records and Archives Services (London: International Records Management Trust, 1999), Managing public sector records
———, Strategic Planning for Records and Archives Services (London: International Records Management Trust, 1999), Managing public sector records
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‘Investors in People Case Studies’ <https://www.investorsinpeople.com/knowledge/>
James, Russell D. and Wosh, Peter J., Public Relations and Marketing for Archivists: A How-to-Do-It Manual (Chicago: Society of American Archivists, 2011), How-to-do-it manuals
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Kaplan, R., and D. Norton, ‘Using the Balanced Scorecard as a Strategic Management System’, Harvard Business Review, 74.1 (1996), 75–85 <http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bsu&AN=9601185348&site=ehost-live&scope=site>
———, ‘Using the Balanced Scorecard as a Strategic Management System’, Harvard Business Review, 74.1 (1996), 75–85 <http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bth&AN=9601185348&site=ehost-live&scope=site>
Kaplan, Robert S. and Norton, David P., Strategy Maps: Converting Intangible Assets into Tangible Outcomes (Boston: Harvard Business School Press, 2004)
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Kotler, Neil G., Kotler, Philip, Kotler, Wendy I., and Kotler, Neil G., Museum Marketing and Strategy: Designing Missions, Building Audiences, Generating Revenue and Resources, 2nd ed (San Francisco: Jossey-Bass, 2008)
Kotler, Philip, Principles of Marketing, 6th European ed (Harlow: Pearson, 2013)
Kotler, Philip and Keller, Kevin Lane, Marketing Management, 13th ed (Upper Saddle River, N.J.: Pearson/Prentice Hall, 2009)
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Lindsay, Helen, ‘Volunteering in Collections Care: Best Practice Guide - Good Practice Guidance’, 2011 <https://www.archives.org.uk/latest-news/218-volunteering-in-collections-care-new-best-practice-guide.html>
‘Listening to the Past, Speaking to the Future: The Report of the Archives Task Force: Annex G: Archives Workforce Study’ (National Council on Archives) <http://webarchive.nationalarchives.gov.uk/20111013135435/http:/research.mla.gov.uk/evidence/view-publication.php?pubid=6>
LLUK, ‘National Occupational Standards for Libraries, Archives, Records and Information Management Services’ <http://www.archives.org.uk/images/documents/ARACouncil/nationaloccupationalstandards.pdf>
Lock, Dennis, Project Management, 10th ed (Farnham: Gower, 2013) <http://www.vlebooks.com/vleweb/product/openreader?id=UCL&isbn=9781409454205>
London Cultural Improvement Programme, ‘Heritage Change Programme Framework Resources and Toolkits’, 2011 <https://www.londoncouncils.gov.uk/our-key-themes/culture-sport-and-tourism/arts-and-culture/resources/heritage-change-programme>
Luthans, Fred, ‘Successful vs. Effective Real Managers.’, Academy of Management Executive, 2.2 (1988), 127–32 <https://doi.org/10.5465/AME.1988.4275524>
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———, ‘Leadership Skills for Archivists’, The American Archivist, 74.1 (2011), 102–22 <https://doi.org/10.17723/aarc.74.1.h65171q8q115557g>
Maslow, Abraham H. and Frager, Robert, Motivation and Personality, 3rd ed., low price ed (India]: Pearson Education)
Massis, Bruce E., The Practical Library Manager (New York: Haworth Information Press, 2003), Haworth cataloging&classification
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Mayo, Elton and Harvard University, The Human Problems of an Industrial Civilization (Boston: Division of research, Graduate school of business administration, Harvard University, 1946)
———, The Social Problems of an Industrial Civilization (Boston: Division of Research, Graduate School of Business Administration, Harvard University, 1945)
McKay, Duncan and Aslib, Effective Financial Planning for Library and Information Services, 2nd ed (London: Europa, 2003), Aslib know how guides
Methven, Patricia and Society of Archivists (Great Britain), Measuring Performance: A Practical Guide for Use in the Setting of Standards and Measurement of Collection Policy, Document Production, Repository Facilities, Cataloguing, Indexing, Outreach and User Satisfaction (London: Society of Archivists, 1993), Best practice guideline
Mintzberg, Henry, and Ludo Van der Heyden, ‘Organigraphs: Drawing How Companies Really Work’, Harvard Business Review, 77.5 (1999), 87–94 <http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bsu&AN=2216293&site=ehost-live&scope=site>
Morris, Beryl and Library Association, First Steps in Management (London: Library Association Publishing, 1996), The successful LIS professional
Münsterberg, Hugo, Psychology and Industrial Efficiency (Boston: Mifflin, 1913) <http://ovidsp.ovid.com/ovidweb.cgi?T=JS&NEWS=N&PAGE=toc&SEARCH=2005-12943.dd&LINKTYPE=asBody&D=psbk>
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———, ‘Performance Measures and Indicators: Towards Generic and Universal PIs for Archives’, 2003 <http://webarchive.nationalarchives.gov.uk/20110909164408/http://nca.org.uk/materials/performance_measures.pdf>
Newton, Carl and Society of Archivists (Great Britain), Strategic Planning for Records Management and Archives (Winchester: Society of Archivists, 1984), Occasional papers / Records Management Group
Nicholson, Nigel, ‘How to Motivate Your Problem People’, Harvard Business Review, 81.1 (2003), 56–65 <http://web.b.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=1&sid=05aca5e7-e075-4b35-9973-30ebeb255cb3%40pdc-v-sessmgr01>
Owens, Marie, ‘“Advocacy for the Archive Sector” Archives & Society Seminar Podcast’, 8AD <http://historyspot.org.uk/podcasts/archives-and-society/advocacy-archive-sector>
Paul H. McCarthy, Archives Assessment and Planning Workbook (Society of American Archivists) <https://www2.archivists.org/sites/all/files/ArchivesAssessPlanWkbkAug2010.pdf>
Paul R. Niven, Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, 2nd ed (Hoboken, N.J.: J. Wiley & Sons) <https://onlinelibrary.wiley.com/doi/book/10.1002/9781119197287>
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Pederson, Ann E., ‘Understanding Ourselves and Others: Australian Archivists and Temperament’, Archival Science, 3.3 (2003), 223–74 <https://doi.org/10.1007/s10502-004-4039-1>
———, ‘Understanding Ourselves and Others: Australian Archivists and Temperament’, Archival Science, 3.3 (2003), 223–74 <https://doi.org/10.1007/s10502-004-4039-1>
Pedley, Paul, Essential Law for Information Professionals, 3rd ed (London: Facet, 2011)
Pettinger, Richard, Contemporary Strategic Management (Basingstoke: Palgrave Macmillan, 2004)
———, Introduction to Management, 4th ed (Basingstoke: Palgrave Macmillan, 2007)
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Pink, Dan, ‘RSA Animate - Drive’ <http://www.thersa.org/events/rsaanimate/animate/rsa-animate-drive>
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‘Professional Skills for Government’ (www.civilservice.gov.uk, 2005) <http://www.governmentexchange.co.uk/professional-skills-for-government/>
Prytherch, Raymond John, Gower Handbook of Library and Information Management (Aldershot: Gower, 1998)
Ray, K., G. Coulson, and K. Harrop, ‘Measuring Performance within the Bidding Culture’, in Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services: ‘Meaningful Measures for Emerging Realities’ (Washington, D.C.: Association of Research Libraries, 2002)
Ray, Louise, ‘Volunteering in Archives’ <http://www.archives.org.uk/images/documents/volunteeringinarchivesfinal.pdf>
Ray, Louise, Elizabeth Shepherd, Andrew Flinn, Erica Ander, and Marie Laperdrix, ‘Funding Archive Services in England and Wales: Institutional Realities and Professional Perceptions’, Archives and Records, 34.2 (2013), 175–99 <https://doi.org/10.1080/23257962.2013.822355>
Ray, Louise, Elizabeth Shepherd, and Marie Laperdrix, ‘Funding the Archives Sector’ (The National Archives and ICARUS (International Centre for Archives and Records Management Research and User Studies) / UCL, 2012) <http://www.nationalarchives.gov.uk/documents/archives/funding-the-archive-sector.pdf>
Rees, W. David and Porter, Christine, Skills of Management, 6th ed (London: Cengage Learning, 2008)
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Rettig, Patricia, ‘Water Tables: A Case Study of a Successful Archival Fund-Raising Event’, The American Archivist, 73.1 (2010), 204–18 <https://doi.org/10.17723/aarc.73.1.670850x317681420>
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Ries, Al and Trout, Jack, Positioning: The Battle for Your Mind, 1st ed., rev (New York: McGraw-Hill, 1986)
———, The 22 Immutable Laws of Marketing, Special overseas ed (London: HarperCollins, 1994)
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Roper, Michael, Unesco, UNISIST (Program), and RAMP (Program), Planning, Equipping and Staffing an Archival Preservation and Conservation Service: A RAMP Study with Guidelines (Paris: UNESCO, 1989)
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Schwirtlich, A-M, ‘Getting Organised’, in Keeping Archives, 3rd ed (Canberra: Australian Society of Archivists Inc, 2008)
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