@inbook{Bartlett_Ghoshal_Beamish_2008a, address={Boston}, edition={5th ed}, title={Chapter 1: Expanding abroad: motivations, means and mentalities}, volume={McGraw-Hill international editions}, booktitle={Transnational management: text, cases, and readings in cross-border management}, publisher={McGraw-Hill}, author={Bartlett, Christopher A. and Ghoshal, Sumantra and Beamish, Paul W.}, year={2008}, pages={1–13} }
@inbook{Bartlett_Ghoshal_Beamish_2008b, address={Boston}, edition={5th ed}, title={Chapter 3: Developing transnational strategies: Building layers of competitive advantage}, volume={McGraw-Hill international editions}, booktitle={Transnational management: text, cases, and readings in cross-border management}, publisher={McGraw-Hill}, author={Bartlett, Christopher A. and Ghoshal, Sumantra and Beamish, Paul W.}, year={2008}, pages={209–197} }
@inbook{Bartlett_Ghoshal_Beamish_2008c, address={Boston}, edition={5th ed}, title={Chapter 4: Developing a transnational organization: Managing integration, responsiveness and flexibility}, volume={McGraw-Hill international editions}, booktitle={Transnational management: text, cases, and readings in cross-border management}, publisher={McGraw-Hill}, author={Bartlett, Christopher A. and Ghoshal, Sumantra and Beamish, Paul W.}, year={2008}, pages={349–333} }
@article{Beinhocker_Davis_Mendonca_2009, title={The 10 trends you have to watch.}, volume={87}, url={http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bsu&AN=41997813&site=ehost-live&scope=site}, number={7}, journal={Harvard Business Review}, author={Beinhocker, Eric and Davis, Ian and Mendonca, Lenny}, year={2009}, pages={55–60} }
@article{Bell_2010, title={Will the internet destroy us?}, volume={88}, url={http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bsu&AN=55461955&site=ehost-live&scope=site}, number={12}, journal={Harvard Business Review}, author={Bell, Katherine}, year={2010}, pages={138–139} }
@article{Brady_2004, title={Building project capabilities: from exploratory to exploitative learning}, volume={25}, DOI={10.1177/0170840604048002}, number={9}, journal={Organization Studies}, author={Brady, T.}, year={2004}, month={Nov}, pages={1601–1621} }
@article{Bryde_2003, title={Project management concepts, methods and application}, volume={23}, DOI={10.1108/01443570310481559}, number={7}, journal={International Journal of Operations & Production Management}, author={Bryde, David James}, year={2003}, month={Jul}, pages={775–793} }
@article{Chase_Apte_2007, title={A history of research in service operations: What’s the big idea?}, volume={25}, DOI={10.1016/j.jom.2006.11.002}, number={2}, journal={Journal of Operations Management}, author={Chase, Richard B. and Apte, Uday M.}, year={2007}, month={Mar}, pages={375–386} }
@article{Christensen,_Cook_Hall_2005, title={Marketing malpractice: the cause and the cure}, volume={83}, url={http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bsu&AN=18916507&site=ehost-live&scope=site}, number={12}, journal={Harvard Business Review}, author={Christensen, Clayton M. and Cook, Scott and Hall, Taddy}, year={2005}, pages={74–83} }
@book{Christopher_Payne_Ballantyne_2002, address={Oxford}, edition={Rev ed}, title={Relationship marketing: creating stakeholder value}, url={https://learning.oreilly.com/library/view/relationship-marketing/9780750648394/?sso_link=yes&sso_link_from=university-college-london}, publisher={Elsevier Butterworth-Heinemann}, author={Christopher, Martin and Payne, Adrian and Ballantyne, David}, year={2002} }
@article{Cova_Salle_2007, title={Introduction to the IMM special issue on ‘Project marketing and the marketing of solutions’ A comprehensive approach to project marketing and the marketing of solutions}, volume={36}, DOI={10.1016/j.indmarman.2006.04.008}, number={2}, journal={Industrial Marketing Management}, author={Cova, Bernard and Salle, Robert}, year={2007}, month={Feb}, pages={138–146} }
@inbook{Daft_Kendrick_Vershinina_2010, address={Andover, Hampshire}, title={Chapter 5: Managing ethics and social responsibility}, booktitle={Management}, publisher={South-Western/Cengage Learning}, author={Daft, R. and Kendrick, M. and Vershinina, N.}, year={2010}, pages={161–197} }
@inbook{Daft_Marcic_2013a, address={Australia}, edition={8th ed., International ed}, title={Managerial ethics and corporate social responsibility}, booktitle={Management: the new workplace}, publisher={South-Western Cengage Learning}, author={Daft, R. L. and Marcic, D.}, year={2013} }
@inbook{Daft_Marcic_2013b, address={Australia}, edition={8th ed., International ed}, title={Human resource management & diversity}, booktitle={Management: the new workplace}, publisher={South-Western Cengage Learning}, author={Daft, R. L. and Marcic, D.}, year={2013} }
@article{Davies_Brady_2000, title={Organisational capabilities and learning in complex product systems: towards repeatable solutions}, volume={29}, DOI={10.1016/S0048-7333(00)00113-X}, number={7–8}, journal={Research Policy}, author={Davies, Andrew and Brady, Tim}, year={2000}, month={Aug}, pages={931–953} }
@article{Davies_Gann_Douglas_2009, title={Innovation in megaprojects: systems integration at London Heathrow Terminal 5}, volume={51}, url={http://www.jstor.org/stable/41166482}, number={2}, journal={California Management Review}, author={Davies, Andrew and Gann, David and Douglas, Tony}, year={2009}, pages={101–125} }
@article{Devinney_2009, title={Is the socially responsible corporation a myth? The good, the bad, and the ugly of corporate social responsibility.}, volume={23}, DOI={10.5465/AMP.2009.39985540}, number={2}, journal={Academy of Management Perspectives}, author={Devinney, Timothy M.}, year={2009}, pages={44–56} }
@article{van Donk_Molloy_2008, title={From organising as projects to projects as organisations}, volume={26}, DOI={10.1016/j.ijproman.2007.05.006}, number={2}, journal={International Journal of Project Management}, author={van Donk, Dirk Pieter and Molloy, Eamonn}, year={2008}, month={Feb}, pages={129–137} }
@article{Dunn_Yamashita_2003, title={Microcapitalism and the megacorporation.}, volume={81}, url={http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bsu&AN=10256865&site=ehost-live&scope=site}, number={8}, journal={Harvard Business Review}, author={Dunn, Debra and Yamashita, Keith}, year={2003}, pages={46–54} }
@article{Dutta_2010, title={What’s your personal social media strategy?}, volume={88}, url={http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bsu&AN=54604607&site=ehost-live&scope=site}, number={11}, journal={Harvard Business Review}, author={Dutta, Soumitra}, year={2010}, pages={127–130} }
@article{Dwyer_Schurr_Oh_1987, title={Developing buyer-seller relationships}, volume={51}, DOI={10.2307/1251126}, number={2}, journal={Journal of Marketing}, author={Dwyer, F. Robert and Schurr, Paul H. and Oh, Sejo}, year={1987}, month={Apr} }
@article{Fournier_Dobscha_Mick_1998, title={Preventing the premature death of relationship marketing.}, volume={76}, url={http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bsu&AN=16919&site=ehost-live&scope=site}, number={1}, journal={Harvard Business Review}, author={Fournier, Susan and Dobscha, Susan and Mick, David Glen}, year={1998}, pages={42–51} }
@article{Gareis_1991, title={Management by projects: the management strategy of the ‘new’ project-oriented company}, volume={9}, DOI={10.1016/0263-7863(91)90062-Z}, number={2}, journal={International Journal of Project Management}, author={Gareis, R}, year={1991}, month={May}, pages={71–76} }
@book{Goldratt_Cox_Whitford_2004, address={Farnham}, edition={3rd rev. ed}, title={The goal: a process of ongoing improvement}, publisher={Gower}, author={Goldratt, Eliyahu M. and Cox, Jeff and Whitford, David}, year={2004} }
@book{Gummesson_2008, address={Oxford}, edition={3rd ed}, title={Total relationship marketing}, publisher={Butterworth-Heinemann}, author={Gummesson, Evert}, year={2008} }
@article{Hammer_Stanton, title={How process enterprises really work.}, volume={77}, url={http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bsu&AN=2434954&site=ehost-live&scope=site}, number={6}, journal={Harvard Business Review}, author={Hammer, Michael and Stanton, Steven}, pages={108–118} }
@inbook{Hill_Hernández-Requejo_2011a, address={New York}, edition={7th ed., Global ed}, title={Chapter 1: Globalization}, booktitle={Global business today}, publisher={McGraw-Hill Irwin}, author={Hill, Charles W. L. and Hernández-Requejo, William}, year={2011}, pages={2–39} }
@inbook{Hill_Hernández-Requejo_2011b, address={New York}, edition={7th ed., Global ed}, title={Chapter 12: Entering foreign markets}, booktitle={Global business today}, publisher={McGraw-Hill Irwin}, author={Hill, Charles W. L. and Hernández-Requejo, William}, year={2011}, pages={432–411} }
@book{Johnston_Clark_2005, address={Harlow}, edition={2nd ed}, title={Services operations management improving services delivery}, url={http://www.vlebooks.com/vleweb/product/openreader?id=UCL&isbn=9781405871273}, publisher={Pearson/Prentice Hall}, author={Johnston, Robert and Clark, Graham}, year={2005} }
@article{Koskela_Ballard_2012, title={Is production outside management?}, volume={40}, DOI={10.1080/09613218.2012.709373}, number={6}, journal={Building Research & Information}, author={Koskela, Lauri and Ballard, Glenn}, year={2012}, month={Dec}, pages={724–737} }
@book{Kotler_2013, address={Harlow}, edition={6th European ed}, title={Principles of marketing}, publisher={Pearson}, author={Kotler, Philip}, year={2013} }
@article{Levitt_1960, title={Marketing myopia.}, volume={38}, url={http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bsu&AN=6774995&site=ehost-live&scope=site}, number={4}, journal={Harvard Business Review. Jul/Aug}, author={Levitt, Theodore}, year={1960}, pages={45–56} }
@book{Maylor_2010, address={Harlow}, edition={4th ed}, title={Project management}, publisher={Financial Times Prentice Hall}, author={Maylor, Harvey}, year={2010} }
@article{Narayandas_2005, title={Building loyalty in business markets.}, volume={83}, url={http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bsu&AN=18301648&site=ehost-live&scope=site}, number={9}, journal={Harvard Business Review}, author={Narayandas, Das}, year={2005}, pages={131–139} }
@article{Ofek_Wathieu_2010, title={Are you ignoring trends that could shake up your business?}, volume={88}, url={http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bsu&AN=51603093&site=ehost-live&scope=site}, number={7}, journal={Harvard Business Review}, author={Ofek, Elie and Wathieu, Luc}, year={2010}, pages={124–131} }
@book{Pine_1993, address={Boston, Mass}, title={Mass customization: the new frontier in business competition}, publisher={Harvard Business School Press}, author={Pine, B. Joseph}, year={1993} }
@article{Porter,_Kramer_2011, title={Creating shared value.}, volume={89}, url={http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bsu&AN=56698455&site=ehost-live&scope=site}, number={1}, journal={Harvard Business Review}, author={Porter, Michael E. and Kramer, Mark R.}, year={2011}, pages={62–77} }
@book{Pryke_Smyth_2006, address={Oxford}, title={The management of complex projects: a relationship approach}, url={http://www.vlebooks.com/vleweb/product/openreader?id=UCL&isbn=9781405173452}, publisher={Blackwell Publishing}, author={Pryke, Stephen and Smyth, Hedley}, year={2006} }
@article{Rugman, title={The myths of globalization}, volume={66}, url={http://search.proquest.com/docview/225361900?accountid=14511}, number={1}, journal={Ivey Business Journal}, publisher={University of Western Ontario}, author={Rugman, Alan}, pages={64–68} }
@inbook{Schneider_Barsoux_2003, address={Harlow}, edition={2nd ed}, title={Chapter 7: The international manager}, booktitle={Managing across cultures}, publisher={Financial Times Prentice Hall}, author={Schneider, Susan C. and Barsoux, Jean-Louis}, year={2003}, pages={157–180} }
@article{Skitmore_Smyth_2007, title={Pricing construction work: a marketing viewpoint}, volume={25}, DOI={10.1080/01446190701280710}, number={6}, journal={Construction Management and Economics}, author={Skitmore, Martin and Smyth, Hedley}, year={2007}, month={Jun}, pages={619–630} }
@inbook{Slack_Chambers_Johnston_2010a, address={Harlow}, edition={6th ed}, title={Chapter 1}, booktitle={Operations management}, publisher={Financial Times Prentice Hall}, author={Slack, Nigel and Chambers, Stuart and Johnston, Robert}, year={2010} }
@inbook{Slack_Chambers_Johnston_2010b, address={Harlow}, edition={6th ed}, title={Chapter 2}, booktitle={Operations management}, publisher={Financial Times Prentice Hall}, author={Slack, Nigel and Chambers, Stuart and Johnston, Robert}, year={2010} }
@inbook{Slack_Chambers_Johnston_2010c, address={Harlow}, edition={6th ed}, title={Chapter 3}, booktitle={Operations management}, publisher={Financial Times Prentice Hall}, author={Slack, Nigel and Chambers, Stuart and Johnston, Robert}, year={2010} }
@inbook{Slack_Chambers_Johnston_2010d, address={Harlow}, edition={6th ed}, title={Chapter 4}, booktitle={Operations management}, publisher={Financial Times Prentice Hall}, author={Slack, Nigel and Chambers, Stuart and Johnston, Robert}, year={2010} }
@inbook{Slack_Chambers_Johnston_2010e, address={Harlow}, edition={6th ed}, title={Chapter 16}, booktitle={Operations management}, publisher={Financial Times Prentice Hall}, author={Slack, Nigel and Chambers, Stuart and Johnston, Robert}, year={2010} }
@book{Smyth_2000, address={Oxford}, title={Marketing and selling construction services}, publisher={Blackwell Science}, author={Smyth, Hedley}, year={2000} }
@article{Smyth_Edkins_2007, title={Relationship management in the management of PFI/PPP projects in the UK}, volume={25}, DOI={10.1016/j.ijproman.2006.08.003}, number={3}, journal={International Journal of Project Management}, author={Smyth, Hedley and Edkins, Andrew}, year={2007}, month={Apr}, pages={232–240} }
@article{Smyth_Fitch_2009, title={Application of relationship marketing and management: a large contractor case study}, volume={27}, DOI={10.1080/01446190902777365}, number={4}, journal={Construction Management and Economics}, author={Smyth, Hedley and Fitch, Tim}, year={2009}, month={Apr}, pages={399–410} }
@article{Söderlund_2004, title={On the broadening scope of the research on projects: a review and a model for analysis}, volume={22}, DOI={10.1016/j.ijproman.2004.05.011}, number={8}, journal={International Journal of Project Management}, author={Söderlund, Jonas}, year={2004}, month={Nov}, pages={655–667} }
@article{Stead_Worrell_Stead_1990, title={An integrative model for understanding and managing ethical behavior in business organizations}, volume={9}, DOI={10.1007/BF00382649}, number={3}, journal={Journal of Business Ethics}, author={Stead, W. Edward and Worrell, Dan L. and Stead, Jean Garner}, year={1990}, month={Mar}, pages={233–242} }
@inbook{Stearns_2011, address={London}, title={Chapter 2 : A World history skeleton}, volume={The basics}, booktitle={World history: the basics}, publisher={Routledge}, author={Stearns, Peter N.}, year={2011}, pages={17–45} }
@article{Stiglitz_et al._2011, title={The HBR AGENDA 2011.}, volume={89}, url={http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bsu&AN=56698448&site=ehost-live&scope=site}, number={1}, journal={Harvard Business Review}, author={Stiglitz, Joseph E. and et al.}, year={2011}, pages={47–59} }
@misc{Transparency International_2013, title={Global Corruption Barometer -- 2013}, url={https://www.transparency.org/gcb2013/}, publisher={Transparency International}, author={Transparency International}, year={2013} }
@article{Turner_Müller_2003, title={On the nature of the project as a temporary organization}, volume={21}, DOI={10.1016/S0263-7863(02)00020-0}, number={1}, journal={International Journal of Project Management}, author={Turner, J.Rodney and Müller, Ralf}, year={2003}, month={Jan}, pages={1–8} }
@article{Vargo_Lusch_2004, title={Evolving to a new dominant logic for marketing}, volume={68}, url={http://www.jstor.org/stable/30161971}, number={1}, journal={Journal of Marketing}, author={Vargo, Stephen L. and Lusch, Robert F.}, year={2004}, pages={1–17} }
@article{Wilson_Lombardi_2001, title={Globalization and its discontents.}, volume={66}, url={http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bwh&AN=6764574&site=ehost-live&scope=site}, number={1}, journal={Ivey Business Journal}, author={Wilson, Mel and Lombardi, Rosie}, year={2001} }
@article{Winch_2003, title={Models of manufacturing and the construction process: the genesis of re-engineering construction}, volume={31}, DOI={10.1080/09613210301995}, number={2}, journal={Building Research & Information}, author={Winch, Graham}, year={2003}, month={Jan}, pages={107–118} }
@book{Womack_Jones_Roos_2007, address={London}, edition={[New ed.]}, title={The machine that changed the world: the story of lean production -- Toyota’s secret weapon in the global car wars that is revolutionizing world industry}, publisher={Simon & Schuster}, author={Womack, James P. and Jones, Daniel T. and Roos, Daniel}, year={2007} }
@article{Zadek_2004, title={The path to corporate responsibility.}, volume={82}, url={http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bsu&AN=15242507&site=ehost-live&scope=site}, number={12}, journal={Harvard Business Review}, author={Zadek, Simon}, year={2004}, pages={125–132} }
@book{Lane_Maznevski_Mendenhall_McNett_2004, address={Malden, MA}, title={The Blackwell handbook of global management: a guide to managing complexity}, volume={Handbooks in management}, url={http://UCL.eblib.com/patron/FullRecord.aspx?p=214153}, publisher={Blackwell Publishing}, year={2004} }
@inbook{Chapter 12: Managing human resources_2010, address={Andover, Hampshire}, booktitle={Management}, publisher={South-Western/Cengage Learning}, year={2010} }
@inbook{Chapter 13: Managing diversity_2010, address={Andover, Hampshire}, booktitle={Management}, publisher={South-Western/Cengage Learning}, year={2010} }
@article{The American Marketing Association releases new definition for marketing, url={http://search.proquest.com/docview/468588510?OpenUrlRefId=info:xri/sid:primo}, journal={US Fed News Service, Including US State News}, publisher={HT Media Ltd.} }
@misc{Financial Times, address={Frankfurt/Main}, url={http://www.ft.com/home/europe}, publisher={Financial Times Europe Ltd., Frankfurt Branch} }
@misc{The Independent, address={London}, url={http://search.proquest.com/publication/46190?OpenUrlRefId=info:xri/sid:primo}, publisher={Independent Print Ltd} }
@misc{The Guardian, address={London}, url={http://search.proquest.com/publication/35249?OpenUrlRefId=info:xri/sid:primo}, publisher={Guardian News & Media Limited} }
@misc{The Times, url={http://search.proquest.com/publication/33565?OpenUrlRefId=info:xri/sid:primo}, publisher={News International Trading Limited} }
@misc{The Economist, address={London}, url={http://search.proquest.com/publication/41716?OpenUrlRefId=info:xri/sid:primo}, publisher={The Economist Intelligence Unit N.A., Incorporated} }
@misc{Time, address={New York, NY}, url={http://web.a.ebscohost.com/ehost/command/detail?sid=a328a1ef-eeda-4c92-8033-aff1331c6dc6%40sessionmgr4004&crlhashurl=Login.aspx%253fdirect%253dtrue%2526authtype%253dcookie%252cip%252curl%252cuid%2526db%253dbsu%2526jn%253dTIM%2526scope%253dsite&hid=4112&vid=0&bdata=JkF1dGhUeXBlPWlwLHNoaWImc2l0ZT1laG9zdC1saXZlJnNjb3BlPXNpdGU%3d#db=bsu&jid=TIM}, publisher={Time Inc.} }