[1]
Aulisio, G.J. 2013. Copyright in light of ethics. Reference Services Review. 41, 3 (2013), 566–575.
[2]
Bailey, C.W. 2007. Open access and libraries. Collection Management. 32, 3–4 (2007), 351–383. DOI:https://doi.org/10.1300/J105v32n03_07.
[3]
Battley, B. and Wright, A. 2012. Finding and addressing the gaps: two evaluations of archival reference services. Journal of Archival Organization. 10, 2 (2012), 107–136. DOI:https://doi.org/10.1080/15332748.2012.726899.
[4]
Belkin, N.J. 1980. Anomalous states of knowledge as a basis for information retrieval. Canadian journal of information science. 5, 1 (1980).
[5]
Booth, C. 2011. Teaching effectiveness. Reflective teaching, effective learning: instructional literacy for library educators. American Library Association. 3–15.
[6]
Brown, S.W. 2008. The reference interview: Theories and practice. OpenCommons@UConn - University of Connecticut.
[7]
Business reference services: https://www.loc.gov/rr/askalib/ask-business.html.
[8]
Buss, S.P. 2016. Do we still need reference services in the age of Google and Wikipedia? The Reference Librarian. 57, 4 (2016), 265–271. DOI:https://doi.org/10.1080/02763877.2015.1134377.
[9]
Cassell, K.A. and Hiremath, U. 2013. Reference and information services: an introduction. Facet Publishing.
[10]
Cassell, K.A. and Hiremath, U. 2013. Reference and information services: an introduction. Facet Publishing.
[11]
Coutts, B.E. et al. 2016. Best Reference 2015. Library Journal. 141, 4 (2016).
[12]
Definitions of reference: http://www.ala.org/rusa/guidelines/definitionsreference.
[13]
Duff, W. and Fox, A. 2006. ‘You’re a guide rather than an expert’: archival reference from an archivist’s point of view. Journal of the Society of Archivists. 27, 2 (2006), 129–153. DOI:https://doi.org/10.1080/00379810601075943.
[14]
Emdin, C. 2013. Teach teachers how to create magic. TED.com.
[15]
Green, S.S. 1993. Personal relations between librarians and readers. Library Journal. 118, 11 (1993), S4–S5.
[16]
Guidelines for behavioral performance of reference and information service providers: http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral.
[17]
Harmeyer, D. 2010. Hybrid reference: blending the reference interview and information literacy. The Reference Librarian. 51, 4 (2010), 358–362. DOI:https://doi.org/10.1080/02763877.2010.503316.
[18]
Harmeyer, D. 2013. The Reference interview thrives. The Reference Librarian. 54, 4 (2013), 345–348. DOI:https://doi.org/10.1080/02763877.2013.820533.
[19]
Johnson, J.D. 2014. Health information seeking behaviors. Introduction to reference sources in the health sciences. J.T. Huber and S. Swogger, eds. Neal-Schuman, an imprint of the American Library Association.
[20]
McCutcheon, S. 2009. Keyword vs controlled vocabulary searching: the one with the most tools wins. Indexer. 27, 2 (2009), 62–65.
[21]
O’Neill, K.L. and Guilfoyle, B.A. 2015. Sign, sign, everywhere a sign: what does "reference” mean to academic library users? The Journal of Academic Librarianship. 41, 4 (2015), 386–393. DOI:https://doi.org/10.1016/j.acalib.2015.05.007.
[22]
Palmer, C. 2011. This I believe…all libraries should be teaching libraries. portal: Libraries and the Academy. 11, 1 (2011), 575–582.
[23]
Peters, T.A. 2010. Left to their own devices: the future of reference services on sersonal, sortable information, communication, and entertainment devices. The Reference Librarian. 52, 1–2 (2010), 88–97. DOI:https://doi.org/10.1080/02763877.2011.520110.
[24]
Phelps, S.F. 2017. Implementation of proactive chat Increases number and complexity of reference questions. Evidence Based Library and Information Practice. 12, 2 (2017). DOI:https://doi.org/10.18438/B85370.
[25]
Pomerantz, J. et al. 2006. Peer review of chat reference transcripts: approaches and strategies. Library & Information Science Research. 28, 1 (2006), 24–48. DOI:https://doi.org/10.1016/j.lisr.2005.11.004.
[26]
Pritchard, A. 2008. Ways of learning: learning theories and learning styles in the classroom. David Fulton.
[27]
Puacz, J.H. 2005. Electronic vs. print reference sources in public library collections. The Reference Librarian. 44, 91–92 (2005), 39–51. DOI:https://doi.org/10.1300/J120v44n91_04.
[28]
Reed, K. 2017. Without library resources and services, the scholarly activity of medical faculty and residents would register a code blue. Evidence Based Library and Information Practice. 12, 1 (2017). DOI:https://doi.org/10.18438/B8FP6Z.
[29]
Rossiter, M. 2007. Possible selves: an adult education perspective. New Directions for Adult and Continuing Education. 114 (2007).
[30]
Shachaf, P. and Horowitz, S. 2006. Are virtual reference services color blind? Library & Information Science Research. 28, 4 (2006), 501–520. DOI:https://doi.org/10.1016/j.lisr.2006.08.009.
[31]
Taylor, A. and Blackwell, J. 2014. Organization and management of the reference collection. Introduction to reference sources in the health sciences. J.T. Huber and S. Swogger, eds. Neal-Schuman, an imprint of the American Library Association.
[32]
Theimer, Kate, editor Reference and access: innovative practices for archives and special collections. Rowman & Littlefield.
[33]
Wallis, L. 2014. Building a virtual reference shelf. The Serials Librarian. 67, 1 (2014), 52–60. DOI:https://doi.org/10.1080/0361526X.2014.899291.
[34]
Yakel, E. and Torres, D.A. 2003. AI: archival intelligence and user expertise. The American Archivist. 66, 1 (2003).