Aulisio GJ, ‘Copyright in Light of Ethics’ (2013) 41 Reference Services Review 566 <https://search-proquest-com.libproxy.ucl.ac.uk/docview/1430544400?OpenUrlRefId=info:xri/sid:primo&amp;accountid=14511>
Bailey CW, ‘Open Access and Libraries’ (2007) 32 Collection Management 351
Battley B and Wright A, ‘Finding and Addressing the Gaps: Two Evaluations of Archival Reference Services’ (2012) 10 Journal of Archival Organization 107
Belkin NJ, ‘Anomalous States of Knowledge as a Basis for Information Retrieval’ (1980) 5 Canadian journal of information science <http://faculty.washington.edu/harryb/courses/INFO310/Belkin1980_ASK.pdf>
Booth C, ‘Teaching Effectiveness’, Reflective teaching, effective learning: instructional literacy for library educators (American Library Association 2011) <https://books.google.com/books?id=4xu20384p4AC&amp;lpg=PP1&amp;pg=PA3#v=onepage&amp;q&amp;f=false>
Brown SW, ‘The Reference Interview: Theories and Practice’ 1 <https://opencommons.uconn.edu/libr_pubs/13/>
Buss SP, ‘Do We Still Need Reference Services in the Age of Google and Wikipedia?’ (2016) 57 The Reference Librarian 265
Cassell KA and Hiremath U, Reference and Information Services: An Introduction (Third edition, Facet Publishing 2013)
——, Reference and Information Services: An Introduction (Third edition, Facet Publishing 2013)
Coutts BE and others, ‘Best Reference 2015’ (2016) 141 Library Journal <https://search-proquest-com.libproxy.ucl.ac.uk/docview/1765657701?rfr_id=info%3Axri%2Fsid%3Aprimo>
Duff W and Fox A, ‘“You’re a Guide Rather than an Expert”: Archival Reference from an Archivist’s Point of View’ (2006) 27 Journal of the Society of Archivists 129
Emdin C, ‘Teach Teachers How to Create Magic’ <https://www.ted.com/talks/christopher_emdin_teach_teachers_how_to_create_magic>
Green SS, ‘Personal Relations between Librarians and Readers’ (1993) 118 Library Journal S4 <http://search.ebscohost.com/login.aspx?direct=true&amp;AuthType=ip,shib&amp;db=lls&amp;AN=502787199&amp;site=ehost-live&amp;scope=site>
Harmeyer D, ‘Hybrid Reference: Blending the Reference Interview and Information Literacy’ (2010) 51 The Reference Librarian 358
——, ‘The Reference Interview Thrives’ (2013) 54 The Reference Librarian 345
Johnson JD, ‘Health Information Seeking Behaviors’ in Jeffrey T Huber and Susan Swogger (eds), Introduction to reference sources in the health sciences (Sixth edition, updated, revised, and expanded, Neal-Schuman, an imprint of the American Library Association 2014) <http://search.ebscohost.com.libproxy.ucl.ac.uk/login.aspx?direct=true&amp;AuthType=ip,shib&amp;db=nlebk&amp;AN=813770&amp;site=ehost-live&amp;scope=site&amp;ebv=EB&amp;ppid=pp_3>
Library of Congress, ‘Business Reference Services’ <https://www.loc.gov/rr/askalib/ask-business.html>
McCutcheon S, ‘Keyword vs Controlled Vocabulary Searching: The One with the Most Tools Wins’ (2009) 27 Indexer 62 <http://search.ebscohost.com/login.aspx?direct=true&amp;AuthType=ip,shib&amp;db=lls&amp;AN=502979266&amp;site=ehost-live&amp;scope=site>
O’Neill KL and Guilfoyle BA, ‘Sign, Sign, Everywhere a Sign: What Does "reference” Mean to Academic Library Users?’ (2015) 41 The Journal of Academic Librarianship 386
Palmer C, ‘This I Believe…all Libraries Should Be Teaching Libraries’ (2011) 11 portal: Libraries and the Academy 575 <https://muse-jhu-edu.libproxy.ucl.ac.uk/article/409894>
Peters TA, ‘Left to Their Own Devices: The Future of Reference Services on Sersonal, Sortable Information, Communication, and Entertainment Devices’ (2010) 52 The Reference Librarian 88
Phelps SF, ‘Implementation of Proactive Chat Increases Number and Complexity of Reference Questions’ (2017) 12 Evidence Based Library and Information Practice
Pomerantz J, Luo L and McClure CR, ‘Peer Review of Chat Reference Transcripts: Approaches and Strategies’ (2006) 28 Library & Information Science Research 24
Pritchard A, Ways of Learning: Learning Theories and Learning Styles in the Classroom (David Fulton 2008) <http://libproxy.ucl.ac.uk/login?url=http://www.dawsonera.com/depp/reader/protected/external/AbstractView/S9780203887240>
Puacz JH, ‘Electronic vs. Print Reference Sources in Public Library Collections’ (2005) 44 The Reference Librarian 39
Reed K, ‘Without Library Resources and Services, the Scholarly Activity of Medical Faculty and Residents Would Register a Code Blue’ (2017) 12 Evidence Based Library and Information Practice
Reference & User Services Association (RUSA), ‘Guidelines for Behavioral Performance of Reference and Information Service Providers’ <http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral>
Reference and User Services Association (RUSA), ‘Definitions of Reference’ <http://www.ala.org/rusa/guidelines/definitionsreference>
Rossiter M, ‘Possible Selves: An Adult Education Perspective’ [2007] New Directions for Adult and Continuing Education <http://onlinelibrary.wiley.com.libproxy.ucl.ac.uk/doi/10.1002/ace.252/epdf>
Shachaf P and Horowitz S, ‘Are Virtual Reference Services Color Blind?’ (2006) 28 Library & Information Science Research 501
Taylor A and Blackwell J, ‘Organization and Management of the Reference Collection’ in Jeffrey T Huber and Susan Swogger (eds), Introduction to reference sources in the health sciences (Sixth edition, updated, revised, and expanded, Neal-Schuman, an imprint of the American Library Association 2014) <http://search.ebscohost.com.libproxy.ucl.ac.uk/login.aspx?direct=true&AuthType=ip,shib&db=nlebk&AN=813770&site=ehost-live&scope=site&ebv=EB&ppid=pp_25>
Theimer, Kate, editor, Reference and Access: Innovative Practices for Archives and Special Collections (Kate Theimer ed, Rowman & Littlefield) <https://www-dawsonera-com.libproxy.ucl.ac.uk/abstract/9780810890923>
Wallis L, ‘Building a Virtual Reference Shelf’ (2014) 67 The Serials Librarian 52
Yakel E and Torres DA, ‘AI: Archival Intelligence and User Expertise’ (2003) 66 The American Archivist <http://www.jstor.org.libproxy.ucl.ac.uk/stable/40294217>