Bibliography for UCLQG414: Reference and Information Services BETA

Aulisio, George J. 2013. ‘Copyright in Light of Ethics’. Reference Services Review 41(3):566–75.

Bailey, Charles W. 2007. ‘Open Access and Libraries’. Collection Management 32(3–4):351–83. doi: 10.1300/J105v32n03_07.

Battley, Belinda, and Alicia Wright. 2012. ‘Finding and Addressing the Gaps: Two Evaluations of Archival Reference Services’. Journal of Archival Organization 10(2):107–36. doi: 10.1080/15332748.2012.726899.

Belkin, Nicholas J. 1980. ‘Anomalous States of Knowledge as a Basis for Information Retrieval’. Canadian Journal of Information Science 5(1).

Booth, Char. 2011. ‘Teaching Effectiveness’. Pp. 3–15 in Reflective teaching, effective learning: instructional literacy for library educators. Chicago: American Library Association.

Brown, Stephanie Willen. 2008. ‘The Reference Interview: Theories and Practice’. 1–8.

Buss, Stephen P. 2016. ‘Do We Still Need Reference Services in the Age of Google and Wikipedia?’ The Reference Librarian 57(4):265–71. doi: 10.1080/02763877.2015.1134377.

Cassell, Kay Ann, and Uma Hiremath. 2013a. Reference and Information Services: An Introduction. Third edition. London: Facet Publishing.

Cassell, Kay Ann, and Uma Hiremath. 2013b. Reference and Information Services: An Introduction. Third edition. London: Facet Publishing.

Coutts, Brian E., Cynthia Etkin, Cheryl LaGuardia, and Bonnie JM Swoger. 2016. ‘Best Reference 2015’. Library Journal 141(4).

Duff, Wendy, and Allyson Fox. 2006. ‘“You’re a Guide Rather than an Expert”: Archival Reference from an Archivist’s Point of View’. Journal of the Society of Archivists 27(2):129–53. doi: 10.1080/00379810601075943.

Emdin, Christopher. 2013. ‘Teach Teachers How to Create Magic’.

Green, Samuel Swett. 1993. ‘Personal Relations between Librarians and Readers’. Library Journal 118(11):S4–5.

Harmeyer, Dave. 2010. ‘Hybrid Reference: Blending the Reference Interview and Information Literacy’. The Reference Librarian 51(4):358–62. doi: 10.1080/02763877.2010.503316.

Harmeyer, Dave. 2013. ‘The Reference Interview Thrives’. The Reference Librarian 54(4):345–48. doi: 10.1080/02763877.2013.820533.

Johnson, J. David. 2014. ‘Health Information Seeking Behaviors’. in Introduction to reference sources in the health sciences, edited by J. T. Huber and S. Swogger. Chicago: Neal-Schuman, an imprint of the American Library Association.

Library of Congress. n.d. ‘Business Reference Services’. Retrieved (https://www.loc.gov/rr/askalib/ask-business.html).

McCutcheon, Sevim. 2009. ‘Keyword vs Controlled Vocabulary Searching: The One with the Most Tools Wins’. Indexer 27(2):62–65.

O’Neill, Kimberly L., and Brooke A. Guilfoyle. 2015. ‘Sign, Sign, Everywhere a Sign: What Does "reference” Mean to Academic Library Users?’ The Journal of Academic Librarianship 41(4):386–93. doi: 10.1016/j.acalib.2015.05.007.

Palmer, Catherine. 2011. ‘This I Believe…all Libraries Should Be Teaching Libraries’. Portal: Libraries and the Academy 11(1):575–82.

Peters, Thomas A. 2010. ‘Left to Their Own Devices: The Future of Reference Services on Sersonal, Sortable Information, Communication, and Entertainment Devices’. The Reference Librarian 52(1–2):88–97. doi: 10.1080/02763877.2011.520110.

Phelps, Sue F. 2017. ‘Implementation of Proactive Chat Increases Number and Complexity of Reference Questions’. Evidence Based Library and Information Practice 12(2). doi: 10.18438/B85370.

Pomerantz, Jeffrey, Lili Luo, and Charles R. McClure. 2006. ‘Peer Review of Chat Reference Transcripts: Approaches and Strategies’. Library & Information Science Research 28(1):24–48. doi: 10.1016/j.lisr.2005.11.004.

Pritchard, Alan. 2008. Ways of Learning: Learning Theories and Learning Styles in the Classroom. London: David Fulton.

Puacz, Jeanne Holba. 2005. ‘Electronic vs. Print Reference Sources in Public Library Collections’. The Reference Librarian 44(91–92):39–51. doi: 10.1300/J120v44n91_04.

Reed, Kathleen. 2017. ‘Without Library Resources and Services, the Scholarly Activity of Medical Faculty and Residents Would Register a Code Blue’. Evidence Based Library and Information Practice 12(1). doi: 10.18438/B8FP6Z.

Reference & User Services Association (RUSA). n.d. ‘Guidelines for Behavioral Performance of Reference and Information Service Providers’. Retrieved (http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral).

Reference and User Services Association (RUSA). n.d. ‘Definitions of Reference’. Retrieved (http://www.ala.org/rusa/guidelines/definitionsreference).

Rossiter, Marsha. 2007. ‘Possible Selves: An Adult Education Perspective’. New Directions for Adult and Continuing Education (114).

Shachaf, Pnina, and Sarah Horowitz. 2006. ‘Are Virtual Reference Services Color Blind?’ Library & Information Science Research 28(4):501–20. doi: 10.1016/j.lisr.2006.08.009.

Taylor, AnneIiese, and Jean Blackwell. 2014. ‘Organization and Management of the Reference Collection’. in Introduction to reference sources in the health sciences, edited by J. T. Huber and S. Swogger. Chicago: Neal-Schuman, an imprint of the American Library Association.

Theimer, Kate, editor. n.d. Reference and Access: Innovative Practices for Archives and Special Collections. edited by K. Theimer. Lanham, Maryland: Rowman & Littlefield.

Wallis, Lauren. 2014. ‘Building a Virtual Reference Shelf’. The Serials Librarian 67(1):52–60. doi: 10.1080/0361526X.2014.899291.

Yakel, Elizabeth, and Deborah A. Torres. 2003. ‘AI: Archival Intelligence and User Expertise’. The American Archivist 66(1).