1
Buss SP. Do we still need reference services in the age of Google and Wikipedia? The Reference Librarian 2016;57:265–71. doi:10.1080/02763877.2015.1134377
2
O’Neill KL, Guilfoyle BA. Sign, sign, everywhere a sign: what does "reference” mean to academic library users? The Journal of Academic Librarianship 2015;41:386–93. doi:10.1016/j.acalib.2015.05.007
3
Reference and User Services Association (RUSA). Definitions of reference. http://www.ala.org/rusa/guidelines/definitionsreference
4
Green SS. Personal relations between librarians and readers. Library Journal 1993;118:S4–5.http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=lls&AN=502787199&site=ehost-live&scope=site
5
Brown SW. The reference interview: Theories and practice. 2008;:1–8.https://opencommons.uconn.edu/libr_pubs/13/
6
Cassell KA, Hiremath U. Reference and information services: an introduction. Third edition. London: : Facet Publishing 2013.
7
Reference & User Services Association (RUSA). Guidelines for behavioral performance of reference and information service providers. http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral
8
Harmeyer D. The Reference interview thrives. The Reference Librarian 2013;54:345–8. doi:10.1080/02763877.2013.820533
9
Belkin NJ. Anomalous states of knowledge as a basis for information retrieval. Canadian journal of information science 1980;5.http://faculty.washington.edu/harryb/courses/INFO310/Belkin1980_ASK.pdf
10
Harmeyer D. Hybrid reference: blending the reference interview and information literacy. The Reference Librarian 2010;51:358–62. doi:10.1080/02763877.2010.503316
11
Palmer C. This I believe…all libraries should be teaching libraries. portal: Libraries and the Academy 2011;11:575–82.https://muse-jhu-edu.libproxy.ucl.ac.uk/article/409894
12
Booth C. Teaching effectiveness. In: Reflective teaching, effective learning: instructional literacy for library educators. Chicago: : American Library Association 2011. 3–15.https://books.google.com/books?id=4xu20384p4AC&lpg=PP1&pg=PA3#v=onepage&q&f=false
13
Emdin C. Teach teachers how to create magic. 2013.https://www.ted.com/talks/christopher_emdin_teach_teachers_how_to_create_magic
14
Rossiter M. Possible selves: an adult education perspective. New Directions for Adult and Continuing Education Published Online First: 2007.http://onlinelibrary.wiley.com.libproxy.ucl.ac.uk/doi/10.1002/ace.252/epdf
15
Pritchard A. Ways of learning: learning theories and learning styles in the classroom. London: : David Fulton 2008. http://libproxy.ucl.ac.uk/login?url=http://www.dawsonera.com/depp/reader/protected/external/AbstractView/S9780203887240
16
McCutcheon S. Keyword vs controlled vocabulary searching: the one with the most tools wins. Indexer 2009;27:62–5.http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=lls&AN=502979266&site=ehost-live&scope=site
17
Cassell KA, Hiremath U. Reference and information services: an introduction. Third edition. London: : Facet Publishing 2013.
18
Puacz JH. Electronic vs. print reference sources in public library collections. The Reference Librarian 2005;44:39–51. doi:10.1300/J120v44n91_04
19
Coutts BE, Etkin C, LaGuardia C, et al. Best Reference 2015. Library Journal 2016;141.https://search-proquest-com.libproxy.ucl.ac.uk/docview/1765657701?rfr_id=info%3Axri%2Fsid%3Aprimo
20
Duff W, Fox A. ‘You’re a guide rather than an expert’: archival reference from an archivist’s point of view. Journal of the Society of Archivists 2006;27:129–53. doi:10.1080/00379810601075943
21
Theimer, Kate, editor. Reference and access: innovative practices for archives and special collections. Lanham, Maryland: : Rowman & Littlefield https://www-dawsonera-com.libproxy.ucl.ac.uk/abstract/9780810890923
22
Battley B, Wright A. Finding and addressing the gaps: two evaluations of archival reference services. Journal of Archival Organization 2012;10:107–36. doi:10.1080/15332748.2012.726899
23
Yakel E, Torres DA. AI: archival intelligence and user expertise. The American Archivist 2003;66.http://www.jstor.org.libproxy.ucl.ac.uk/stable/40294217
24
Peters TA. Left to their own devices: the future of reference services on sersonal, sortable information, communication, and entertainment devices. The Reference Librarian 2010;52:88–97. doi:10.1080/02763877.2011.520110
25
Pomerantz J, Luo L, McClure CR. Peer review of chat reference transcripts: approaches and strategies. Library & Information Science Research 2006;28:24–48. doi:10.1016/j.lisr.2005.11.004
26
Shachaf P, Horowitz S. Are virtual reference services color blind? Library & Information Science Research 2006;28:501–20. doi:10.1016/j.lisr.2006.08.009
27
Phelps SF. Implementation of proactive chat Increases number and complexity of reference questions. Evidence Based Library and Information Practice 2017;12. doi:10.18438/B85370
28
Johnson JD. Health information seeking behaviors. In: Huber JT, Swogger S, eds. Introduction to reference sources in the health sciences. Chicago: : Neal-Schuman, an imprint of the American Library Association 2014. http://search.ebscohost.com.libproxy.ucl.ac.uk/login.aspx?direct=true&AuthType=ip,shib&db=nlebk&AN=813770&site=ehost-live&scope=site&ebv=EB&ppid=pp_3
29
Taylor A, Blackwell J. Organization and management of the reference collection. In: Huber JT, Swogger S, eds. Introduction to reference sources in the health sciences. Chicago: : Neal-Schuman, an imprint of the American Library Association 2014. http://search.ebscohost.com.libproxy.ucl.ac.uk/login.aspx?direct=true&AuthType=ip,shib&db=nlebk&AN=813770&site=ehost-live&scope=site&ebv=EB&ppid=pp_25
30
Reed K. Without library resources and services, the scholarly activity of medical faculty and residents would register a code blue. Evidence Based Library and Information Practice 2017;12. doi:10.18438/B8FP6Z
31
Aulisio GJ. Copyright in light of ethics. Reference Services Review 2013;41:566–75.https://search-proquest-com.libproxy.ucl.ac.uk/docview/1430544400?OpenUrlRefId=info:xri/sid:primo&accountid=14511
32
Bailey CW. Open access and libraries. Collection Management 2007;32:351–83. doi:10.1300/J105v32n03_07
33
Wallis L. Building a virtual reference shelf. The Serials Librarian 2014;67:52–60. doi:10.1080/0361526X.2014.899291
34
Library of Congress. Business reference services. https://www.loc.gov/rr/askalib/ask-business.html