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Gary Mason Church (no date) ‘In the Eye of the Beholder’, The Reference Librarian, 37(78), pp. 5–24. Available at: http://www.tandfonline.com/doi/abs/10.1300/J120v37n78_02.
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Gruenberg, M.L. and ebrary, Inc (2014) Buying and selling information: a guide for information professionals and salespeople to build mutual success. Medford, New Jersey: Information Today, Inc. Available at: http://UCL.eblib.com/patron/FullRecord.aspx?p=3316169.
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Hughes, Ceri (2003) ‘Blurred lines: Records management in the knowledge management arena’, Records Management Journal, 13(1). Available at: http://search.proquest.com.libproxy.ucl.ac.uk/docview/223830440?rfr_id=info%3Axri%2Fsid%3Aprimo.
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Information management: Mission critical | CILIP (no date). Available at: https://archive.cilip.org.uk/research/topics/knowledge-information-management/resources/information-management-mission-critical.
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Kendrick, T. (2006) Developing strategic marketing plans that really work: a toolkit for public libraries. London: Facet Pub. Available at: https://ebookcentral.proquest.com/lib/ucl/detail.action?docID=1597148.
Kirton, G. (2005) ‘Developing Strategic Approaches to Diversity Policy’, in M.J. Davidson and S.L. Fielden (eds) Individual Diversity and Psychology in Organizations. Chichester, UK: John Wiley & Sons, Ltd, pp. 1–17. Available at: https://doi.org/10.1002/0470013354.ch1.
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