[1]
D. Boddy, Essentials of management: a concise introduction. Harlow: Pearson, 2012. Available: http://www.vlebooks.com/vleweb/product/openreader?id=UCL&isbn=9780273739326
[2]
C. B. Handy, Understanding organizations, vol. Penguin modern management texts. Organisational behaviour. Harmondsworth: Penguin Education, 1976.
[3]
P. F. Drucker, Practice of management. Pan.
[4]
Gary  Mason  Church, ‘In the Eye of the Beholder’, The Reference Librarian, vol. 37, no. 78, pp. 5–24, Available: http://www.tandfonline.com/doi/abs/10.1300/J120v37n78_02
[5]
R. P. Holley, ‘Why Don’t Library Science Students Want to Become Managers?’, Journal of Library Administration, vol. 55, no. 5, pp. 425–434, July 2015, doi: 10.1080/01930826.2015.1047283
[6]
J. E. Cawthorne, ‘Leading from the Middle of the Organization: An Examination of Shared Leadership in Academic Libraries’, The Journal of Academic Librarianship, vol. 36, no. 2, pp. 151–157, Mar. 2010, doi: 10.1016/j.acalib.2010.01.006
[7]
H. Davis and P. Macauley, ‘Taking library leadership personally’, The Australian Library Journal, vol. 60, no. 1, pp. 41–53, Feb. 2011, doi: 10.1080/00049670.2011.10722555
[8]
M. W. Jordan, ‘Developing leadership competencies in librarians’, IFLA Journal, vol. 38, no. 1, pp. 37–46, Mar. 2012, doi: 10.1177/0340035211435074
[9]
A. H. Maslow, Toward a psychology of being, 3rd ed. New York: J. Wiley & Sons, 1998.
[10]
A. H. Maslow, ‘A theory of human motivation.’, Psychological Review, vol. 50, no. 4, pp. 370–396, 1943, doi: 10.1037/h0054346
[11]
J. Billsberry and A. Birnik, ‘Management as a contextual practice: the need to blend science, skills and practical wisdom’, Organization Management Journal, vol. 7, no. 2, pp. 171–178, June 2010, doi: 10.1057/omj.2010.15
[12]
C. S. Harris, ‘Efficiencies and responsible staff stewardship: a library manager’s critical self‐reflection’, The Bottom Line, vol. 24, no. 2, pp. 129–137, Aug. 2011, doi: 10.1108/08880451111169197
[13]
F. Herzberg, B. Mausner, and B. B. Snyderman, The motivation to work, [2nd rev. ed]. New Brunswick, N.J. ; London: Transaction, 1993.
[14]
B. Casselden, A. J. Pickard, and J. McLeod, ‘The challenges facing public libraries in the Big Society: The role of volunteers, and the issues that surround their use in England’, Journal of Librarianship and Information Science, vol. 47, no. 3, pp. 187–203, Sept. 2015, doi: 10.1177/0961000613518820
[15]
Bartlett, Jennifer A, ‘Developing a Strategic Mindset: Librarians as Politicians’, Library Leadership & Management (Online), vol. 29, no. 2, pp. 1–4, Available: http://search.proquest.com.libproxy.ucl.ac.uk/docview/1656243761?rfr_id=info%3Axri%2Fsid%3Aprimo
[16]
‘Public libraries use of volunteers | CILIP’. Available: https://www.cilip.org.uk/page/Publiclibrariesuseofvolunteers?&hhsearchterms=%22use+and+volunteers+and+public+and+libraries%22
[17]
‘Libraries shaping the future: good practice toolkit - GOV.UK’. Available: https://www.gov.uk/government/publications/libraries-shaping-the-future-good-practice-toolkit/libraries-shaping-the-future-good-practice-toolkit
[18]
‘Workforce Mapping | CILIP’. Available: https://www.cilip.org.uk/page/workforcemapping
[19]
‘IFLA Guidelines for Continuing Professional Development: Principles and Best Practices - ifla-guidelines-for-continuing-professional-development.pdf’. Available: http://www.ifla.org/files/assets/cpdwl/guidelines/ifla-guidelines-for-continuing-professional-development.pdf
[20]
‘Quiet - RSA’. Available: https://www.thersa.org/discover/videos/event-videos/2012/03/quiet
[21]
‘UCL Core Behaviours Framework’. Available: http://www.ucl.ac.uk/hr/od/core-behaviours/
[22]
G. Kirton, ‘Developing Strategic Approaches to Diversity Policy’, in Individual Diversity and Psychology in Organizations, M. J. Davidson and S. L. Fielden, Eds, Chichester, UK: John Wiley & Sons, Ltd, 2005, pp. 1–17. doi: 10.1002/0470013354.ch1. Available: http://doi.wiley.com/10.1002/0470013354.ch1
[23]
M. J. Davidson and S. L. Fielden, Eds, Individual Diversity and Psychology in Organizations. Chichester, UK: John Wiley & Sons, Ltd, 2005. doi: 10.1002/0470013354. Available: http://doi.wiley.com/10.1002/0470013354
[24]
P. Williams and D. Nicholas, ‘Exploring the low representation of Black and Minority Ethnic staff in the Library and Information Science profession: a case study of London’. UCL CIBER, London, 2009. Available: http://ciber-research.eu/download/20090701-bme.pdf
[25]
B. Posner, ‘The ethics of library resource sharing in the digital age’, Interlending & Document Supply, vol. 40, no. 2, pp. 119–124, May 2012, doi: 10.1108/02641611211239614
[26]
‘Equality, Diversity and Access. - Culture Republic’. Available: https://www.culturerepublic.co.uk/news/equality-diversity-access/
[27]
Kumbier, AlanaStarkey, Julia, ‘Access Is Not Problem Solving: Disability Justice and Libraries’, Library Trends, vol. 64, no. 3, pp. 468–491, Available: http://search.proquest.com/docview/1783939253?rfr_id=info%3Axri%2Fsid%3Aprimo
[28]
‘JISC Project Management Guide’. Available: https://www.jisc.ac.uk/guides/project-management
[29]
Jenn Anne Horwath, ‘How Do We Manage? Project Management in Libraries: An Investigation’, Partnership: The Canadian Journal of Library and Information Practice and Research, vol. 7, no. 1, 2012, doi: 10.21083/partnership.v7i1.1802
[30]
M. Kapsali, ‘Systems thinking in innovation project management: A match that works’, International Journal of Project Management, vol. 29, no. 4, pp. 396–407, May 2011, doi: 10.1016/j.ijproman.2011.01.003
[31]
D. M. Gann and A. J. Salter, ‘Innovation in project-based, service-enhanced firms: the construction of complex products and systems’, Research Policy, vol. 29, no. 7–8, pp. 955–972, Aug. 2000, doi: 10.1016/S0048-7333(00)00114-1
[32]
L. Crawford and J. Pollack, ‘Hard and soft projects: a framework for analysis’, International Journal of Project Management, vol. 22, no. 8, pp. 645–653, Nov. 2004, doi: 10.1016/j.ijproman.2004.04.004
[33]
‘LibGuides: Guide to Archival Research: Differences between Archives and Libraries’, Available: http://dal.ca.libguides.com/c.php?g=257178&p=1718238
[34]
‘Guide 1 What is Records management? (2010) - rm-code-guide1.pdf’. Available: http://www.nationalarchives.gov.uk/documents/information-management/rm-code-guide1.pdf
[35]
‘What Are Archives and How Do They Differ from Libraries? | Society of American Archivists’. Available: http://www2.archivists.org/usingarchives/whatarearchives
[36]
K. Schopflin, Ed., A handbook for corporate information professionals. London: Facet Publishing, 2015. Available: https://ebookcentral.proquest.com/lib/ucl/detail.action?docID=2073247
[37]
J. Webb, ‘Defining Information Management’, in Strategic information management: a practitioner’s guide, Oxford: Chandos, 2008, pp. 19–31. Available: https://contentstore.cla.co.uk/secure/link?id=fe2dc4e7-6939-eb11-80cd-005056af4099
[38]
‘Information management: Mission critical | CILIP’. Available: https://archive.cilip.org.uk/research/topics/knowledge-information-management/resources/information-management-mission-critical
[39]
J. McLeod and C. Hare, How to manage records in the e-environment, 2nd ed., vol. Know how guides. London: Routledge, 2006.
[40]
E. Orna, ‘Chapter 1 - Basic Ideas’, in Making knowledge visible: communicating knowledge through information products, Aldershot: Gower, 2005, pp. 9–25. Available: https://www.taylorfrancis.com/books/mono/10.4324/9781315250045/making-knowledge-visible-elizabeth-orna
[41]
J. S. Brown and P. Duguid, ‘Innovating organization, husbanding knowledge’, in The social life of information, [New ed.].Boston, Mass: Harvard Business School Press, 2002, pp. 147–172.
[42]
K. M. Wiig, ‘Knowledge management: Where did it come from and where will it go?’, Expert Systems with Applications, vol. 13, no. 1, pp. 1–14, July 1997, doi: 10.1016/S0957-4174(97)00018-3
[43]
K. M. Wiig, ‘Knowledge Management: An Introduction and Perspective’, Journal of Knowledge Management, vol. 1, no. 1, pp. 6–14, Mar. 1997, doi: 10.1108/13673279710800682
[44]
Hughes, Ceri, ‘Blurred lines: Records management in the knowledge management arena’, Records Management Journal, vol. 13, no. 1, 2003, Available: http://search.proquest.com.libproxy.ucl.ac.uk/docview/223830440?rfr_id=info%3Axri%2Fsid%3Aprimo
[45]
M. Linn, ‘Budget systems used in allocating resources to libraries’, The Bottom Line, vol. 20, no. 1, pp. 20–29, Mar. 2007, doi: 10.1108/08880450710747425
[46]
T. Luther Cottrell, ‘Strategic budgeting instead of strategic planning’, The Bottom Line, vol. 27, no. 2, pp. 49–53, Aug. 2014, doi: 10.1108/BL-04-2014-0012
[47]
M. L. Gruenberg and ebrary, Inc, Buying and selling information: a guide for information professionals and salespeople to build mutual success. Medford, New Jersey: Information Today, Inc, 2014. Available: http://UCL.eblib.com/patron/FullRecord.aspx?p=3316169
[48]
‘BBC Radio 4 Extra - Networking Nation - Episode guide’. Available: http://www.bbc.co.uk/programmes/b04lwsqm/episodes/guide
[49]
‘RSA Animate - The Power of Networks - RSA’. Available: https://www.thersa.org/discover/videos/rsa-animate/2012/05/rsa-animate---the-power-of-networks
[50]
‘2012-05-28-14-37-41-46-Social-Media-Fundraising-Sept2010.pdf’. Available: http://www.aandbscotland.org.uk/documents/2012-05-28-14-37-41-46-Social-Media-Fundraising-Sept2010.pdf
[51]
G. Matthews and G. Walton, ‘Strategic development of university library space’, New Library World, vol. 115, no. 5/6, pp. 237–249, May 2014, doi: 10.1108/NLW-05-2014-0062
[52]
P. Hauke and K. U. Werner, ‘The second hand library building: Sustainable thinking through recycling old buildings into new libraries’, IFLA Journal, vol. 38, no. 1, pp. 60–67, Mar. 2012, doi: 10.1177/0340035211435394
[53]
R. Appel‐Meulenbroek, ‘Knowledge sharing through co‐presence: added value of facilities’, Facilities, vol. 28, no. 3/4, pp. 189–205, Mar. 2010, doi: 10.1108/02632771011023140
[54]
L. Worley, ‘Branding and Promoting Law Firm Libraries’, Legal Information Management, vol. 15, no. 03, pp. 165–167, Sept. 2015, doi: 10.1017/S1472669615000407
[55]
B. Meunier and O. Eigenbrodt, ‘More Than Bricks and Mortar: Building a Community of Users Through Library Design’, Journal of Library Administration, vol. 54, no. 3, pp. 217–232, Apr. 2014, doi: 10.1080/01930826.2014.915166
[56]
‘Exhibiting the written word’, 2011. Available: http://www.nls.uk/about-us/working-with-others/rare-books-in-scotland/documents/exhibiting-the-written-word
[57]
‘City Community & Information Hub and Library | Newcastle City Council’. Available: https://www.newcastle.gov.uk/leisure-libraries-and-tourism/libraries/branch-libraries-and-opening-hours/city-library
[58]
‘BS 4971:2017 Conservation and care of archive and library collections’. Available: https://bsol.bsigroup.com/Bibliographic/BibliographicInfoData/000000000030343305
[59]
‘Britten-Pears Archive ∖ Projects ∖ Stanton Williams Architects’. Available: https://www.stantonwilliams.com/projects/britten-pears-archive/
[60]
J. Ellis and A. Phillips, ‘Re-defining the service experience: forging collaboration between librarians and students’, Library Management, vol. 34, no. 8/9, pp. 603–618, Nov. 2013, doi: 10.1108/LM-10-2012-0070
[61]
E. Garoufallou, R. Siatri, G. Zafeiriou, and E. Balampanidou, ‘The use of marketing concepts in library services: a literature review’, Library Review, vol. 62, no. 4/5, pp. 312–334, July 2013, doi: 10.1108/LR-06-2012-0061
[62]
T. Kendrick, Developing strategic marketing plans that really work: a toolkit for public libraries. London: Facet Pub, 2006. Available: https://ebookcentral.proquest.com/lib/ucl/detail.action?docID=1597148
[63]
J. E. Rowley, Information marketing, 2nd ed. Aldershot: Ashgate, 2006.
[64]
M. Griffin and T. I. Taylor, ‘Of Fans, Friends, and Followers: Methods for Assessing Social Media Outreach in Special Collections Repositories’, Journal of Web Librarianship, vol. 7, no. 3, pp. 255–271, July 2013, doi: 10.1080/19322909.2013.812471
[65]
‘Exchange - online content hub | CIM’. Available: https://exchange.cim.co.uk/
[66]
G. P. Cornish, ‘Copyright: Interpreting the Law for Libraries, Archives and Information Services. London: Facet Publishing, pp. 1-4’. Available: http://www.facetpublishing.co.uk/downloads/file/sample_chapters/cornish-copyright-5th-edn-ch1.pdf
[67]
G. P. Cornish, ‘Reform of UK copyright law and its benefits for libraries’, Interlending & Document Supply, vol. 43, no. 1, pp. 14–17, Feb. 2015, doi: 10.1108/ILDS-11-2014-0054
[68]
K. Smith and S. Davis, ‘Copyright in a Digital Age: Conflict, Risk, and Reward’, The Serials Librarian, vol. 64, no. 1–4, pp. 57–66, Jan. 2013, doi: 10.1080/0361526X.2013.759875
[69]
Schwartz, Meredith, ‘Careers: Top Skills for Tomorrow’s Librarians’, Library Journal, vol. 141, no. 4, Available: http://search.proquest.com.libproxy.ucl.ac.uk/docview/1765657679?rfr_id=info%3Axri%2Fsid%3Aprimo
[70]
‘strathprints013049.pdf’. Available: https://strathprints.strath.ac.uk/13049/